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About the Role
As a Housing Advice and Early Intervention Officer, you will be the first point of contact for clients seeking support with housing and complex needs, particularly those with complex vulnerabilities. You will offer a person-centred service, providing expert advice, guidance, and practical support to help residents make informed decisions about their housing options. Your role involves conducting holistic assessments and making referrals to prevent homelessness and reduce reliance on crisis services. Administrative tasks are also key to ensuring smooth service delivery, ensuring clients receive the right support at every step.
Responsibilities
- Act as the first point of contact for clients seeking support with housing and complex needs.
- Offer a person-centred service providing expert advice, guidance, and practical support.
- Conduct holistic assessments and make referrals.
- Perform administrative tasks to ensure smooth service delivery.
Requirements
- Commitment to excellent standards of customer service in a fast-paced environment.
- Must complete the application fully.
- Supporting statement must cover how the applicant meets each person specification criterion.
- Subject to a Basic DBS check.
Location
- Laurence House, Catford, London, SE6 4RU
Work Type
- Hybrid
Salary/Compensations
- £37,509 - £38,637 per annum (Scale 6)
Benefits
- Excellent training and development opportunities
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
About the Company
- Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
- We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Equal Opportunity
- Lewisham Council is a Disability Confident employer.
- We welcome and encourage job applications of all abilities.
- If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert.
- We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
- We support the access to work scheme.