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About the Role

We are seeking an exceptional Building Manager for a prestigious new luxury residential development in North London. Reporting to the Property Manager, you will be the most senior member of the onsite team, responsible for managing the Concierge Team and delivering the highest levels of customer service to residents and guests, creating memorable experiences.

Responsibilities

• Act as line manager for the Concierge Team Members, providing continuous training and support.
• Ensure Concierge Team Members understand and adhere to the SOP manual, and that the manual is regularly reviewed and updated.
• Lead on Health & Safety compliance, ensuring all Concierge Team Members are conversant with health & safety, fire, and emergency procedures.
• Ensure residents and visitors are greeted promptly, courteously, warmly, and in a friendly manner.
• Maintain immaculate reception and common parts areas at all times, including the exterior entrance.
• Ensure Concierge staff are impeccably presented according to company grooming standards.
• Maintain the privacy and confidentiality of residents, their guests, and visitors.
• Brief Concierge Team Members on daily activities, resident movements, viewings, and contractors.
• Collaborate with the Property Manager and other stakeholders.
• Supervise contractors and service partners, ensuring adherence to House Rules.
• Ensure resident amenities operate smoothly and efficiently, implementing high-quality service routines and standards.
• Conduct systematic checks of reception and common areas for maintenance needs, organizing repairs and refurbishments.
• Keep the client updated on project progress and building issues.
• Oversee all on-site operations, readily available to manage and resolve issues or complaints.
• Ensure prompt delivery and collection of luggage, groceries, packages, parcels, and newspapers to/from apartments.
• Handle enquiries, messages, theatre bookings, and errands promptly, courteously, and efficiently.
• Manage incoming and outgoing telephone calls according to company standards.
• Deliver high standards of security for the development and report concerns or breaches.
• Ensure accurate and timely submission of all reports and administrative work.

Requirements

• Previous experience within a 5-star Hotel or super-prime residential setting for a minimum of 3 years.
• Good organizational skills, excellent communication skills, and customer service skills.
• Good understanding of Health and Safety.
• Experience managing a team.
• Previous experience and understanding of building technical systems, including life safety.
• Service-driven with an understanding of going the extra mile.
• Experience dealing with high-net-worth clients.
• Good knowledge of the central London area and surrounding local area.
• High standard of written and spoken English.
• Assertive, shows initiative, and has a keen eye for detail.
• Efficient in multi-tasking in high-pressure environments.
• Ability to communicate high-end quality service and deliver bespoke service.
• Ability to build and develop positive working relationships.
• An interest in UHNW resident lifestyles.
• Enthusiastic and motivated to help internal and external partners.
• Uphold impeccable standards of presentation and personal conduct.
• Eligible to work in the UK.

Skills

• Customer service
• Team management
• Health & Safety compliance
• Building technical systems
• Communication skills
• Organizational skills
• Multi-tasking
• Problem-solving
• Client relations
• Written and spoken English

Location

• North London

Work Type

• Full-time

Experience Level

• Minimum 3 years experience in 5-star Hotel or super-prime residential
• Management experience

About the Company

• Rhodium focuses on the new build super prime residential market in London.
• Rhodium has a unique business model focused on continuity and attention for each scheme.
• Part-owned by the Monaco Royal Family, Rhodium has a unique understanding of UHNW individuals and their lifestyles.
• Rhodium manages a contracted portfolio of £12bn across forty schemes with prestigious developments and clients.
• Discretion, integrity, and transparency are core values.
• Committed to performing at the highest level.