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About the Role

The Senior Functional Specialist – Learning (Clinical Trainer) plays a key role in the support and competency development of healthcare professionals within the Health Advisory Assessment Service (HAAS) contract. This role ensures consistent implementation of clinical standards, promotes best practices, and enhances service delivery through tailored training programs. The specialist will work closely with operational and support colleagues to evaluate learning outcomes and contribute to the continuous improvement of healthcare professionals' assessment skills.

Responsibilities

Facilitate and deliver approved training interventions to new and existing FSs and wider Clinical Support departments in a learner-focused way based upon identified operational needs.
Maintain accountability for training outcomes while managing cohorts, ensuring learning objectives are met and performance is tracked post-training through data review and analysis.
Use appropriate training methods in both group and 1-2-1 environments to give feedback and recommend appropriate guidance documents and resources to support FSs to meet clinical standards, business productivity, and performance targets.
Keep accurate documentation of handover feedback following training interventions, supervised practice feedback, and of any issues and/or actions that arise during training interventions.
Review and interpret training data on LXP to identify trends, inform best practice, and contribute to continuous improvement of training delivery and delegate performance.
Demonstrate a resilient approach to managing multiple requests and delegate needs, escalating issues appropriately and maintaining a high standard of service delivery.
Apply an in-depth understanding of learning methodologies and practices to maximize the learning experience and engagement of delegates.
Contribute to a minimum of 10% of closure-related activity, including approval maintenance reports and the business audit commitment, per month.

Requirements

Experienced UK registered Health Professional with a minimum of two years post-registration experience.
Current and unrestricted professional registration with GMC, NMC, or HCPC.
Approved PIP Functional Specialist status, as awarded by DWP/DFC with no restrictions pending or in process.
Act in accordance with your relevant UK Code of Professional Conduct, being accountable for your own practice and professional actions at all times.
Ability to work autonomously without direct supervision.
Excellent presenting skills with previous experience in presenting to large groups.
Demonstrable IT skills.
Demonstrable interpersonal and communication skills including oral and written proficiency to enable the writing of succinct documentation, listening carefully to others and ensuring dialogue is two-way recognising FSs will have a range of experience and tenure.
A sound understanding of clinical governance and clinical support.
Ability to work within a team environment which is targeted, working to defined performance standards and timelines.
Experience or knowledge of Learning & Development practices, and of delivering a range of training interventions including face to face, virtual and blended.

Skills

Training facilitation
Training delivery
Performance tracking
Data review and analysis
Feedback provision
Documentation
Learning & Development practices
Presenting
Interpersonal skills
Communication skills
Clinical governance
Clinical support

Location

London, United Kingdom

Work Type

Full time
Hybrid

Experience Level

Senior
Minimum of two years post-registration experience

Salary/Compensations

£43,000 p/a

Benefits

25 days’ holiday (rising to 27) with the opportunity to buy extra leave
Opportunity to take a paid day out of the office, volunteering for charity partners or a cause of your choice
Auto-enrolment to company pension
Life assurance
Cycle2work scheme
15 weeks’ fully paid maternity, adoption and shared parental leave
Paternity pay of two weeks
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to Employee Network Groups
Opportunities to learn new skills and develop in your career
Support for career path development within Capita

About the Company

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive benefits.
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.
Our purpose is to create a better outcome for you.
Unlock Your Potential with Capita.
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose

Equal Opportunity

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
We want everyone to have the best chance of succeeding as they move through their application and start their career with us.
We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.