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About the Role

This is a Fixed Term Contract within the UK High End Team until 31st December 2026. The High End Client Manager is responsible for the High End clients portfolio development to increase High End business in the UK Market. They will define the High End clients strategy, implement a strong client mindset, and coordinate participation in High Jewellery events and other high-end local activations. Act as the main contact for all client-related topics for the UK High End Community and the International Headquarter.

Responsibilities

Support High End team in strategic plan preparation.
Strategically plan and manage the client database to identify high potential profiles, develop strategies and actions to upgrade them, and highlight insights on sources of business and growth paths.
Elaborate Client Action Plans with Sales Associates to maximize sales and loyalty of VIP clients, upgrade highest potential clients to High End, and re-engage sleeping VIP clients.
Coordinate the VIP client gifting program with the Client Experience team before the Christmas Season.
Support participation in HJ Regional events in collaboration with regional teams (client selection, private viewing organization).
Define High Jewellery events sales targets and appointment allocation strategy for the fiscal year with the High-End team.
Work on the client database of potential clients to target HJ events.
Prepare individual client treatment packages with the Events team and Sales Expert to optimize client satisfaction and provide Cartier excellence.
Participate in HJ events as necessary to support sales experts.
Create and participate in HE trainings on client segmentation and event format for SAs.
Nourish and animate HE communities, focusing on client development and treatment, through various channels with related HE information.
Create strong synergies with the High-End Product Team, Commercial, CRM, and Events departments.
Develop good knowledge of the HE business, HE creations, and stock mechanism.
Organize runners’ lists, access, and staff hotels for the UK market during HJ events in collaboration with the events team.
Create proposed staffing and T&E forecasts for regional and international High Jewellery Events.

Requirements

Previous experience in Business Development or CRM within the Jewellery Industry.
Experience in High Jewellery is a plus.
High autonomy and proactivity.
Curious and collaborative team player.
Excellent communication and people skills.
Excellent organization and project management skills.
Fluent in English.

Location

Work Type

Fixed Term Contract

About the Company

The story of Cartier is founded on audacity and passion. For more than 170 years, we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices.
Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.