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About the Role

We are seeking a highly experienced Customer Success Business Partner for a critical fixed-term leave cover. In this role, you will manage a portfolio of key accounts, ensuring successful deployment, user adoption, and ongoing health of their Anaplan solutions. You will collaborate with Partners and Professional Services to ensure seamless implementations, exceptional ROI, and long-term customer success.

Responsibilities

• Manage a prominent portfolio of customers to drive adoption, expansion, retention, and maximum ROI.
• Guide customers through the value delivery lifecycle, helping them transform processes and achieve business objectives using Anaplan.
• Lead executive-level Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and key stakeholders.
• Identify customer pain points and conduct targeted workshops to promote new use cases, surfacing upsell and cross-sell opportunities.
• Proactively build strong relationships, acting as the internal voice of the customer to raise risks, advocate for their needs, and ensure goal alignment.
• Identify renewal risks early and partner with Renewal Managers and Account Executives on mitigation plans.
• Advise customers on establishing Centers of Excellence (CoE) or similar governance models to promote long-term self-sufficiency.
• Contribute to customer success assets, playbooks, and reference case studies.

Requirements

• Previous experience driving value in customer success, presales, or management consulting roles.
• Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics.
• Exceptional communication and presentation skills; comfortable and confident engaging at all levels, including the C-suite.
• Proven track record in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles.
• A unique ability to translate complex technical concepts into clear, customer-friendly business value.
• Familiarity with software development processes and design methodologies.
• A customer-first mindset coupled with strong problem-solving skills and the ability to remain calm and decisive under pressure.
• Experience leading cross-functional teams to address sophisticated customer needs or deliver key projects.

Skills

• Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales.
• Hands-on experience advising on or establishing a Center of Excellence (CoE) or similar governance structure.
• Familiarity with Anaplan or comparable enterprise planning platforms.
• Background in change management and enterprise-wide business transformation initiatives.
• Experience crafting customer-facing collateral, such as success playbooks or templates.
• Exposure to renewal strategy and expanding customer footprints through upsell/cross-sell practices.

Experience Level

• Highly experienced

About the Company

• At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
• Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
• Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
• Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here.
• Everything that makes you unique is welcome; join us and let’s build what’s next - together!

Equal Opportunity

• We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
• Fraud Recruitment Disclaimer: It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Anaplan does not send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.