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About the Role

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.

Responsibilities

Service a portfolio of partners and their clients through a range of different products, including APIs, FX and international payments.
Execution of FX trades with multiple liquidity providers, using various different trading platforms.
Handle a high volume of incoming requests via phone and email tickets from the partner.
Gain an in-depth understanding of the processes within all departments including screening, operations, reconciliation, compliance, treasury and tech.
Build and maintain strong relationships with both our Maritime partners and our internal departments.
Assist partners in growing their existing businesses through your Ebury product knowledge.
Act as a team leader, manage and mentor our Partner Relationship Associates within the Maritime / Shipping vertical.

Requirements

Fluent in English
Strong mathematical/analytical/legal background
Strong interpersonal skills
Previous customer service experience would be advantageous
Proven FX knowledge - client facing and operational FX experience
Proven experience in finance / FX industry in a sales / mid-office role
Ability to work under pressure while working accurately and efficiently
Fast learner with a high attention to detail
Possess a positive, enthusiastic and motivated attitude
Excellent written and verbal communication skills including an excellent phone manner

Skills

APIs
FX
international payments
trading platforms
team leadership
mentoring

Location

London

Work Type

office based
onsite

Experience Level

Senior

Education Level

Degree level education preferred

Benefits

International development opportunities include attending global Sales / Commercial Boot Camps.
Career development and progression
Dedicated Mentorship
Cutting-Edge Technology
Dynamic & Supportive Culture
Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.

About the Company

Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow.
Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.
Since its founding in 2009, Ebury has always been a fast-growing leader in fintech.
Today, we bring together 1,800+ Eburians across nearly 70 cities and we’re always looking to add to our team.
At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow.
We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.
The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.
We believe in inclusion.
We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation.
At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.

Equal Opportunity

We believe in inclusion.
We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation.
At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.