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About the Role
Humble Grape is seeking a passionate and experienced General Manager for its Central London location. This role is crucial as the company enters a period of expansion and growth, offering the opportunity to shape the role and contribute to the brand's future success.
Responsibilities
- Ensure the highest standards of service, food quality, hygiene, and health & safety are consistently upheld.
- Recruit, train, and retain top talent, fostering a culture of excellence and growth within your team.
- Drive sales and profitability by exceeding financial targets, managing budgets, and implementing effective marketing initiatives.
- Create a welcoming and memorable guest experience, ensuring customers are excited to return.
- Address customer feedback promptly and professionally to maintain our reputation for outstanding service.
- Partner with the Head Chef to oversee kitchen operations and maintain a collaborative working relationship.
- Identify challenges and implement innovative solutions to enhance the overall performance of the venue.
- Develop and mentor future leaders within your team, building a strong pipeline of talent.
Requirements
- Proven track record of delivering strong sales, exceptional customer service, and creating a welcoming, vibrant atmosphere.
- Natural leader with the ability to inspire and develop your team while maintaining meticulous attention to detail.
- Passion for wine is essential.
- Previous experience in bar or restaurant management.
- Ability to thrive in a fast-paced, customer-focused environment.
- Eagerness to make a significant impact on both your team and the wider business.
Skills
- Leadership
- Team Development
- Sales
- Customer Service
- Budget Management
- Marketing
- Problem-Solving
- Mentoring
Location
- London
Work Type
- Full-time
Experience Level
- Management
Salary/Compensations
- £48,000 – £55,000 per annum
Benefits
- Clear career progression opportunities.
- Access to advanced WSET (Wine & Spirit Education Trust) training.
- 30% discount across all Humble Grape venues.
- Cycle-to-Work Scheme.
- Fun and engaging reward and recognition platform.
- Supplier trips and annual staff events.
- Weekly wine training sessions with our WSET Diploma-qualified team.
- £750 referral bonus for successful hires.
About the Company
- Humble Grape is a thriving and well-regarded group of wine bars and restaurants dedicated to delivering unforgettable customer experiences.
- Our venues focus on exceptional wines paired with high-quality, complementary dishes that have earned us a loyal and diverse customer base.
- Since 2009, Humble Grape has been on a mission to make wine approachable and inclusive.
- We celebrate the stories behind our wines, the regions they come from, and the winemakers who craft them.