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About the Role
Serve a discerning premium clientele and design tailor-made journeys that meet the highest standards. Combine expertise in the travel industry with a keen sense of luxury, trends, and service quality to create extraordinary travel experiences worldwide.
Responsibilities
- Manage a high-quality portfolio with excellent service
- Deliver service through a combination of a unique, technology-enabled platform and the expertise of highly qualified lifestyle managers
Requirements
- Completed commercial or equivalent education
- Several years of professional experience in the travel industry, with tour operators or travel agencies, or at least 3 years of professional experience in luxury concierge, hospitality or high-end customer service
- Solid GDS knowledge (preferably Amadeus) and excellent destination knowledge
- Fluent in Arabic and English
- Passion for travel, luxury, gastronomy, events, and culture
- Excellent communication skills, problem-solving and service orientation
- High quality awareness and attention to detail
- Full-time availability
- Must meet minimum internet speed requirements for remote/hybrid work
- Secure home office setup free from background noise or other distractions required for remote work
Skills
- GDS knowledge
- Destination knowledge
- Arabic
- English
- Communication skills
- Problem-solving
- Service orientation
- Attention to detail
Location
- Remote
- Hybrid
Work Type
- Full-time
- Hybrid
- Remote
Experience Level
- Several years of professional experience in the travel industry
- At least 3 years of professional experience in luxury concierge, hospitality or high-end customer service
Education Level
- Completed commercial or equivalent education
Salary/Compensations
- Competitive salary
- Performance-based bonus
- Ten Loyalty Rewards program
Benefits
- Paid vacation plus one additional day for volunteer work
- One month of paid leave every five years (Sabbaticals)
- Remote Working Holidays
- Exclusive employee discounts on travel and lifestyle offers
- Development prospects in an agile, growing company
About the Company
- Ten Lifestyle Group is a global luxury concierge service.
- Supports High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.
- Aims to become the world’s most trusted service company.
- Utilizes a technology-enabled platform and expert lifestyle managers.
- Is growing rapidly with ambitious plans for innovation.
- Is a certified B Corp, committed to making a positive impact on society and the environment.
Equal Opportunity
- Promote diverse perspectives, cultures, and experiences.
- Diversity is a core part of our company philosophy.
- Committed to an inclusive work environment.
- All aspects of collaboration – from hiring to promotion – are based on performance, competence, commitment, and business needs.