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About the Role

This Inside Sales Trainee program is designed to provide the necessary background and experience for success in an Inside Sales Representative role. Trainees will rotate through warehouse, counter sales, and inside sales departments, engaging in training classes, webinars, and on-the-job training to understand customer needs and become valuable and profitable.

Responsibilities

• Learn and effectively communicate United’s value proposition to customers.
• Develop relationships with vendors to leverage for future sales calls.
• Participate in self-paced web-based trainings for sales and product training, including two 6-month NAED EPEC modules.
• Work closely with internal departments to better serve the customer.
• Sell to customers over the telephone and digitally, discussing requirements, product information, pricing, and delivery timeframes.
• Perform ECLIPSE sales system order entry.
• Communicate technical information from within the company or manufacturer to the customer, including lead times or ship delays.
• Arrange with vendors to source materials and prices needed by the customer that are not common stock.
• Solve customer problems including lost shipments, damaged items, returns, emergency needs, and billing issues.
• Collaborate with expeditors and other internal departments to ensure prompt, accurate delivery.
• Continuously learn product and industry knowledge to improve communication and sales.
• Proactively alert customers of sales and special promotions to generate additional sales.
• Maintain Weekly Open Order Report, Customer Calling Queue, and other customer files.
• Follow up on open quotes and provide feedback to pricing or product groups.
• Keep up to date on all ECLIPSE trackers, addressing them within a day.
• Process Credit Card Sales according to company policies.
• Communicate with Outside Sales Representatives and the Pricing Department to change customer pricing in ECLIPSE if necessary.
• Meet or exceed sales budget by proactively seeking new business and participating in selling programs and promotions.
• Perform other duties as obvious or assigned.
• Adhere to all United Electric health, safety, and environmental policies.
• Act in a safe and positive manner, ensuring others do not put themselves or others at risk.
• Complete an accident/incident report for any safety and/or health infractions.
• Support all United Electric health, safety, and environmental policies for all employees within your branch.

Requirements

• A high degree of interpersonal understanding.
• Experience in effective conflict resolution.
• Ability to work in a fast-paced environment.
• Self-motivated.
• Proactive and driven to find new business.
• May be required to operate powered industrial trucks.
• Must be able to lift 50 lbs. several times a day, bend, twist, and climb.

Skills

• Sales
• Customer Service
• Problem Solving
• Communication
• Interpersonal Skills
• Conflict Resolution
• Product Knowledge
• Industry Knowledge
• Order Entry
• Vendor Relations

Location

• New Castle, Delaware

Work Type

• Full-time
• Hybrid

Experience Level

• Entry Level

Education Level

• Bachelor’s degree in related field preferred

Salary/Compensations

• Eligible for Commission

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• 401(K)
• Stock Ownership
• Paid Vacation
• Paid Holidays
• Educational Benefits
• Wellness Programs
• Work/Life Balance

About the Company

• Kovalsky-Carr Electric Supply Co. has been a trusted electrical distributor since 1921.
• Acquired by United Electric Supply Co. in 2024, we are 100% employee-owned.
• We pride ourselves on delivering outstanding customer service to the commercial, residential, and industrial industries.
• United Electric Supply offers a range of products and services including lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical, and energy solutions.

Equal Opportunity

• We are an equal employment opportunity employer.