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About the Role

This Position provides excellent guest service and cleaning services such as sweeping, mopping, dusting, vacuuming, washing walls, windows and mirrors, etc. in cabins and common areas. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Responsibilities

• Load the outpost vehicle with cleaning equipment, extra guest supplies, and firewood.
• Prep cabin interiors by removing trash, stripping linens, and re-stocking provisions.
• Ensure every cabin’s outdoor space is perfectly staged by cleaning and staging the lounge area, cleaning cabin exteriors, and removing all trash.
• Respond to guest concerns, complaints, or suggestions appropriately, referring them to management.
• Gather waste and/or contaminated materials for disposal in cabins, trails, and common areas.
• Maintain privacy and security by announcing entry and servicing cabins as appropriate.
• Use and maintain assigned equipment and supplies to departmental specifications.
• Maintain the daily log, including accounting for completed tasks and reviewing the communications log.
• Handle lost and found items in accordance with department policies and security procedures.
• Perform other duties as assigned by Management.
• Keep immediate supervisor promptly and fully informed of all problems or matters of significance.
• Solve problems proactively in an efficient, effective, and professional manner.
• Operate with integrity and sound judgment, respect team and guests, and hold yourself accountable.
• Adhere to standard operating procedures and company values.
• Adhere to safety policies to maintain a safe work environment.

Requirements

• Work experience as a Trail Runner or Houseman/Houseperson is required.
• Experience with industrial cleaning equipment and products.
• Good physical health and stamina.
• Flexibility to work in shifts.
• Ability to work with little or no supervision while meeting high-performance standards.
• Excellent organization skills.
• Ability to follow instructions.
• This position involves continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-50 pounds.
• Flexibility with workdays and hours, including working weekends and holidays.

Skills

• Cleaning
• Attention to detail
• Self-directed work
• Industrial cleaning equipment and products
• Physical health and stamina
• Flexibility
• Supervision
• Organization
• Following instructions

Location

• Catskill, NY

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High school diploma is a plus

Salary/Compensations

• $18 per hour

Benefits

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Paid Vacation
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

About the Company

• Hotel Equities, a multi-award-winning hotel development and hospitality management company.