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About the Role

We are excited to welcome a Receptionist to our friendly team at Riverlee in London. We're proudly Investors in People Gold accredited and not-for-profit, which means every penny we make goes straight back into our people and our homes. When you join Sanctuary Care, you’re joining an award-winning team where colleagues and residents truly matter.

Responsibilities

• Welcome residents, relatives and visitors with warmth and professionalism
• Support customers by answering queries and offering clear, helpful information
• Carry out a range of administrative tasks to keep the home running smoothly
• Use your IT skills to manage emails, records and documents confidently
• Work closely with colleagues to create a friendly, supportive front of house experience

Requirements

• Experience in a customer service setting
• Confident using IT systems including Word, Excel and Outlook
• Warm and approachable with strong people skills
• Organised and able to manage a variety of tasks calmly and efficiently
• Caring, enthusiastic and self-motivated with a desire to make a positive difference
• Right to work in the UK
• Pass safeguarding and pre-employment checks, including criminal records and overseas police checks if needed

Skills

• IT systems including Word, Excel and Outlook
• Customer service
• People skills
• Organisation
• Calm and efficient task management
• Caring
• Enthusiastic
• Self-motivated

Location

• Franklin Place, Greenwich, London, SE13 7QT

Work Type

• Part-time
• Weekend

Salary/Compensations

• £13.56 per hour

Benefits

• 28 days’ annual leave pro rata (including bank holidays)
• Occupational sick pay linked to length of service
• Contributory pension
• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments
• Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements
• Annual leave purchase scheme
• Company-funded training
• Ongoing career development opportunities
• Flexible working options
• Inclusive culture
• Free meals dependant on shift duration
• Exclusive retail discounts
• Cycle to Work scheme
• Salary sacrifice arrangements

About the Company

• We believe care is more than a job – it’s a calling.
• We’re excited to welcome a Receptionist to our friendly team at Riverlee in London.
• Sector leading results showing our colleagues highly recommend Sanctuary Care as a great place to work.
• We’re proudly Investors in People Gold accredited and not-for-profit, which means every penny we make goes straight back into our people and our homes.
• When you join Sanctuary Care, you’re joining an award-winning team where colleagues and residents truly matter.
• We’re proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group.

Equal Opportunity

• Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive.
• We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.