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About the Role

Join our Meetings and Events Operations team at Brown's Hotel, London's first hotel, and deliver outstanding service for a variety of events. Ensure every detail meets high guest expectations in a fast-paced, luxury environment.

Responsibilities

• Deliver outstanding service at events, from weddings and dinners to conferences and cocktail parties.
• Ensure every detail meets guests’ high expectations.
• Assist the management team in providing seamless, high-quality service.
• Tailor your approach to achieve high-quality results and exceed expectations.
• Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
• Take ownership of your role, performing with excellence in line with departmental standards.

Requirements

• Ability to work in a fast-paced environment.
• Ability to handle multiple tasks.
• Ability to create personalized, memorable experiences.
• Ability to build lasting relationships with guests and team members.
• Independence while collaborating effectively within teams and across departments.
• Commitment to maintaining high standards of hygiene, health, and safety.

Skills

• Passion for service excellence
• Well-presented
• Confident
• Genuine passion for delivering exceptional, unrivalled 5-star service
• Positive attitude
• Willingness to learn, adapt, and grow
• Enthusiasm
• Strong work ethic

Location

• Mayfair, London

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Not specified

Benefits

• Discounted rates across our collection of iconic hotels - £25/€30 per night
• 50% discount on Food and Beverage
• 25% discount on Spa Treatments
• 20% discount on Health Spa products
• Extensive learning and development opportunities
• Meals on duty
• Social activities and events
• Recognition programs & Annual awards
• Pension Scheme
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme

About the Company

• Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832. Located in the heart of Mayfair, it offers easy access to luxury boutiques and cultural attractions.
• Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
• Rocco Forte Hotels is an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere.

Equal Opportunity

• Not specified