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About the Role

We are recruiting for a Senior Delivery Manager on a permanent basis. You will have a passion for both delivering user-centred digital services and supporting junior and mid-level Delivery Managers in their career progression. You will have experience of working in a public sector environment, with a working knowledge of public sector standards and principles, such as the Service Standard. You will divide your time between working as a ‘hands on’ Senior Delivery Manager for client projects, or across a client portfolio; supporting recruitment of both permanent and contract Delivery Managers for Methods; and providing some coaching / mentoring for Delivery Managers and junior / graduate Delivery Managers. Key to this role is delivering excellent client service, often overseeing a number of projects, at a portfolio level. You will also support the Lead Delivery Managers with creating a safe, welcoming and encouraging environment for our team of Delivery Managers.

Responsibilities

Often being the first point of contact for the client with the wider team.
Facilitating agile delivery and transformation on client projects - Acting as a servant-leader for multidisciplinary teams, helping them to plan their work, remove blockers, and report progress.
Managing and communicating project risks, issues and dependencies.
Supporting on managing project budgets and budget burn down.
Ensuring we are delivering for our clients against the statement of work, and raising risks and issues internally to the Methods Digital management team when needed.
Helping create a welcoming, safe and inclusive team environment.
Coaching more junior team members in Agile and Lean practices, and contributing to the wider cross-Methods delivery management community of practice.
Providing support for some more junior members of the team, including helping them manage issues that arise on client work, responding proportionately and supportively.
Champion user needs and accessibility.
Understand the GDS Service Manual and Service Standard and coach others to understand how it affects both their work, and the product.
Advocate for the use of agile methodologies, to design and develop services iteratively.

Requirements

Experience of working in a public sector environment.
Working knowledge of public sector standards and principles, such as the Service Standard.
Credible and influential in liaising with clients.
Supporting clients in their role as Product Owner / Manager.
Supporting on managing project budgets and budget burn down.
Raising risks and issues internally to the Methods Digital management team when needed.
Helping create a welcoming, safe and inclusive team environment.
Coaching more junior team members in Agile and Lean practices.
Contributing to the wider cross-Methods delivery management community of practice.
Providing support for some more junior members of the team, including helping them manage issues that arise on client work, responding proportionately and supportively.
Champion user needs and accessibility.
Understand the GDS Service Manual and Service Standard and coach others to understand how it affects both their work, and the product.
Advocate for the use of agile methodologies, to design and develop services iteratively.
Mediate between people, communicating with stakeholders at all levels.
Manage stakeholder expectations and facilitate discussions about risk and complexity.
Promote a safe and respectful team ethos.
Lead teams through the full product life cycle.
Identify which tools and techniques should be used at each stage.
Develop sustainable support models.
Identify and deal with potential risks across or between all stages of the product life cycle.
Coach others.
Contribute to the assessment of other teams, providing guidance and support as they move through stages of the product life cycle.
Optimise the delivery flow of teams.
Actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists.
Identify innovative ways to unblock issues.
Lead a continual planning process in a very complex environment.
Plan beyond product delivery.
Identify dependencies in plans across services and coordinate delivery.
Coach other teams as the central point of expertise.
Understand the psychology of a team and have strong mediation skills.
Coach an organisation on team dynamics and conflict resolution.
Considerable experience in using agile methodologies.
Advocating for fully accessible and inclusive services.
Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work.
Taking a proactive approach to diversity, equity and inclusion internally and with clients.

Skills

Communication skills
Life-cycle perspective
Maintaining delivery momentum
Planning
Team Dynamics
Agile Delivery
User-centred digital services delivery
Coaching and mentoring
Servant-leadership
Risk management
Stakeholder management
Budget management
Agile and Lean practices
Accessibility
GDS Service Manual and Service Standard
Mediation
Conflict resolution
Environmental responsibility
Diversity, Equity, and Inclusion

Location

UK-based

Work Type

Permanent
Home working
Part time

Experience Level

Senior

Benefits

Autonomy to develop and grow skills and experience
Part of exciting project work that is making a difference in society
Strong, inspiring and thought-provoking leadership
A supportive and collaborative environment
Development – access to LinkedIn Learning, a management development programme, and training
Wellness – 24/7 confidential employee assistance programme
Flexible Working – including home working and part time
Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation
Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Discretionary Company Bonus – based on company and individual performance
Life Assurance – of 4 times base salary
Private Medical Insurance – which is non-contributory (spouse and dependants included)
Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)
Enhanced Maternity and Paternity Pay
Travel – season ticket loan, cycle to work scheme

About the Company

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK.
Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems.
At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.