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About the Role

Freedom Leisure is a leading charitable leisure trust dedicated to improving lives through leisure by making centres welcoming, inclusive, and accessible. They focus on delivering amazing customer service and creating supportive, inspiring spaces. This role offers training, support, and opportunities for career growth within their network of centres.

Responsibilities

• Set up, take down, and store sports equipment and furniture for various activities and events.
• Maintain cleanliness and presentation standards across all areas of the facility.
• Assist with daily safety checks and ensure compliance with health and safety procedures.
• Open & close the Spearpoint Pavilion ready for bookings.
• Monitor the condition of equipment and report defects or maintenance needs.
• Support with the selling of food & beverages as required.
• Work with a level of autonomy and decision-making.
• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face-to-face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up-to-date information on facilities, events and promotions.
• Support colleagues in the running of facilities, including reception and events.
• Keep spaces clean, well-organised and customer friendly.
• Work as part of a collaborative, multi-skilled team.
• Support the delivery of events and activities within the centre.
• Replenish stock and vending machines as required.
• Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Requirements

• Previous experience as a keyholder or work within the leisure industry.
• Knowledge of leadership attributes.
• Experience in day-to-day operations of a facility.
• Team player willing to get involved in all areas.
• Good communication and customer service skills.
• Ability to work as part of a team.
• Willingness to work flexible hours, including evenings/weekends.
• Awareness of health and safety procedures.

Skills

• Keyholding
• Leisure industry operations
• Leadership
• Facility operations
• Customer service
• Reception
• Booking systems
• Till systems
• Membership systems
• Teamwork
• Event support
• Stock replenishment
• Safeguarding
• Health & safety
• Customer care
• Communication

Location

• Julie Rose Stadium

Work Type

• Part-time
• Flexible hours

Experience Level

• Previous experience preferred

Education Level

• NVQ Level 2 in Sport & Active Leisure (Desirable)

Salary/Compensations

• Up to £12.71 per hour

Benefits

• My Staff Shop (discounts on cinema tickets, travel, high street vouchers, gift cards, days out, leisure activities, daily spending)
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme (24/7 confidential counselling)
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• Fully funded training
• Career progression opportunities

About the Company

• Freedom Leisure is one of the UK’s leading charitable leisure trusts.
• Their mission is 'Improving Lives Through Leisure'.
• They run leisure and cultural facilities, gyms, and swimming pools.
• They aim to help communities live healthier, happier lives.
• They have over 130 centres across England and Wales.

Equal Opportunity

• Freedom Leisure is proud to be an equal opportunities employer.
• We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.