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About the Role

This role is responsible for leading, managing, coordinating, and implementing daily Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners. Key focus areas include managing customer experience, communication, partner performance, store operations, quality standards, training, cost management, revenue growth, and adherence to company processes.

Responsibilities

• Participate in the development and implementation of annual plans by customer banners, including waxing schedules, budgets, and add-on sales opportunities.
• Implement store-level budgets and create short and long-term strategies for operational sustainability and profitability.
• Build strong relationships with customers and business partners at the store level.
• Serve as the single point of contact at the store level for communication between United, the customer, and various internal departments.
• Address customer concerns and provide timely solutions.
• Support Regional Management in meetings with key customer stakeholders.
• Participate in daily/weekly/monthly meetings with customers regarding store audits, case management, action plans, and schedules.
• Provide daily/weekly/monthly reporting on issues, escalations, and action plans to the customer.
• Conduct weekly or as-required store compliancy walks with customers.
• Lead or participate in store transition meetings for new customers and partners.
• Lead and coordinate store-level communication with United Partners regarding issues and actions.
• Set expectations, provide training, coaching, and mentoring to Partners.
• Participate in cross-functional meetings with Regional & Support Teams.
• Lead process initiatives and implementation at the store level.
• Work with Sr. management to identify store-level trends and process gaps.
• Lead store-level customer store/calibration walks.
• Lead process adoption in Salesforce.
• Manage business using provided United technologies (e.g., Salesforce/Outlook).
• Lead and/or support key United operational processes and KPIs.
• Support Partner Change Overs (PCO) with the Partnership team.
• Manage material ordering, in-store specials, and conduct visitation audits.
• Manage case management for issues and escalations.
• Create and implement periodic schedules.
• Ensure A.R.I and H & S Compliance.
• Ensure I.D Badging & uniform compliance for all Partners & cleaners.
• Provide in-store Partner training and support Partner Effectiveness in the Partner training Program.
• Support the Partner Effectiveness team in Hiring/Recruitment/Termination of Partners.
• Collect Annexes or other required reporting for billing purposes.
• Manage store-level financial activities, including revenue, costs, budgets, billing, invoicing, and expenses.
• Support Sr. Management with operational costing for new and existing business.
• Monitor asset inventory, including equipment and supplies at the store level.
• Implement transitions of new business in stores.
• Lead growth of in-store business by upselling special services.
• Co-lead Performance Management for Partners with the Partner Effectiveness team.
• Support Partner Effectiveness team in Partner management activities (e.g., PCO, Group Echo, Insurance, Contract signing, ID Badging, Material Ordering, Invoicing).
• Lead in-store Partner training (Scope + Equipment + Material Ordering).
• Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
• Monitor performance of reporting Partners and implement performance improvement plans.
• Responsible for managing business using United technologies (e.g. Salesforce & Microsoft Programs).
• Responsible for asset management.

Requirements

• Minimum of 5 years’ experience in the Janitorial industry or any other operational environment.
• 3 – 5 years’ experience in a supervisory role.

Skills

• Salesforce
• Microsoft Programs
• Outlook

Location

• Canada

Work Type

• Full-time

Experience Level

• 5 years
• 3-5 years supervisory experience

Education Level

• Degree in business administration or related field

Benefits

• Health
• Dental
• Vision
• Pension plan after 1 year

About the Company

• Established Canadian facility maintenance company.
• Provides a variety of services to large retail and commercial businesses nationally.