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About the Role

As a Supplier Relationship Executive, you will facilitate seamless collaboration between Home Claims and suppliers through daily tools. You will help shape tools for supplier instructions, scoping, updates, and communication, ensuring efficiency for all parties. You will provide clear Management Information (MI) to enhance customer and business outcomes. By working closely with colleagues and suppliers, you will understand current and future needs, translating them into an achievable roadmap for supplier interaction that aligns with the Home Claims strategy.

Responsibilities

Take ownership of the supplier scoping and communication tool used by Home Claims, ensuring effectiveness and efficiency for the business and suppliers.
Collaborate with supplier management, operational teams, suppliers, and stakeholders to define current and future needs for the supplier tool, covering scoping, costing, updating, and providing clear MI.
Develop in-depth knowledge of the tool to influence decisions on its usage, improvement, and integration, continuously reviewing performance and addressing issues or escalations.
Agree on a clear, prioritized roadmap for setup and integration enhancements, working with change and technology teams to connect the tool with other Hastings and supplier systems, and manage configuration changes.
Review each release to identify issues, capture learnings, and improve future rollouts.
Work closely with the tool provider on improvements, innovation, and commercial opportunities while fostering a strong working relationship.
Serve as the primary point of contact for inquiries regarding the usage, management, and changes to supplier tooling.

Requirements

Demonstrable experience in configuring and understanding claims tools.
Exposure to systems change and/or implementation.
Experience working with suppliers.
Confidence in working with people at different levels to agree on and deliver change.
Ability to shape strategic decisions.
Proven ability to translate complex requirements into clear and understandable terms.
Thorough referencing process, including credit and criminal record checks.

Skills

Claims tools configuration
Systems change
Systems implementation
Supplier management
MI reporting
Roadmap development
Configuration management
Communication

Location

Leicester (hybrid)
London (hybrid)
Bexhill (hybrid)

Work Type

Hybrid

Experience Level

Demonstrable experience

Benefits

Competitive salary
Flexible working
Hybrid working approach
Competitive bonus scheme
Annual 4Cs performance bonus
Life assurance cover (4x salary)
Income protection
Matched pension contributions up to 10%
Discounts
Cashback
Free independent mortgage advice
Free access to financial wellbeing support
Thrive mental health app
Colleague assistance programme (24/7)
In-house mental health first aiders
Support groups
25 days annual leave + bank holidays
Option to buy or sell one week of annual leave
Health care cash back plans
Dental plans
Discounted health assessments
Cycle to work scheme
Tech scheme
Discounted and free onsite facilities
Social events

About the Company

Hastings Direct is a fast-growing, agile, digitally focused general insurance provider serving over 4 million customers in the UK with over 4,600 colleagues.
Our vision is to be the best and biggest digital insurance provider in the market.
We focus on getting it right for our colleagues, customers, company, and community.
We offer a dynamic, flexible, fun, and constantly changing environment.
We provide support, training, and development to help colleagues drive growth.
Our 4Cs principles focus on creating the right culture for colleagues, providing the right tools, delivering good outcomes for customers, growing the company profitably and sustainably, and investing in the communities we serve.

Equal Opportunity

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive, offering fair access to support and adjustments throughout the recruitment journey.
We welcome applications through the Disability Confident Scheme (DCS).
Hastings Group is an equal opportunities employer, treating people fairly regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.
We are committed to creating an inclusive environment where everyone has the opportunity to succeed.
If you require any reasonable adjustments during the recruitment process, please be open with us; our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.