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About the Role

Manage, plan, and direct the day-to-day operations of the Equipment Services Team nationally in a 24/7 fast-paced operational environment. Ensure prompt and efficient service, customer satisfaction, and cost-effectiveness. This includes providing timely service for Equipment Service and Repairs, managing parts inventory, and real-time reporting.

Responsibilities

• Manage and monitor workloads and service performance of all Technicians, both internal and external.
• Manage and monitor all Service Requests.
• Create and manage internal and external Technician/dispatch territories and schedules.
• Meet all financial billing and invoicing deadlines.
• Monitor daily performance, analyze service trends, and provide feedback to optimize Third-party Service Providers relationships and performance.
• Ensure Health & Safety compliancy and Safe Operating Procedures.
• Manage and lead the performance management of the Equipment Services team and Third-Party Service Providers.
• Conduct team performance reviews.
• Develop employee potential for future growth within the company.
• Monitor and Report on KPI’s and create action plans to meet and exceed them.
• Assist in creation of reports and relevant dashboards.
• Participate in costing for RFP’s, Tenders, and customer quotes.
• Provide input towards departmental budgets, forecasts, and plans.
• Participate in development of Third-Party Service Provider contracts and agreements.

Requirements

• Be available to address Internal and Partner (Sub-Contractors) needs and concerns in a timely manner.
• Ability to deal with a high level of stress and promptly solve problems as they arise.

Skills

• Extensive knowledge of the Janitorial industry.
• Managerial experience within a fast paced, agile operational environment.
• Up to date knowledge within technology within Janitorial industry.
• Bilingual English and French will be an asset.

Location

• Nationally

Work Type

• 24/7
• Fast-paced operational environment

Experience Level

• Managerial experience

Education Level

• University degree or equivalent of 10 years’ experience.

Benefits

• Competitive compensation & benefits plan
• Health, dental and vision
• Pension plan after 1 year

About the Company

• Established Canadian facility, maintenance company.
• Provide a variety of services to large retail and commercial businesses nationally.