Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Customer Success Manager on the Commercial segment, you will help clients succeed with their digital optimization programs, guiding them to get the most from VWO/AB Tasty's suite of products while becoming their trusted strategic partner.

Responsibilities

• Manage a portfolio of Commercial clients, understanding their goals and challenges to provide tailored guidance and drive measurable business outcomes.
• Build and maintain strong, trusted relationships with key stakeholders across your accounts, from day-to-day users to executive decision-makers.
• Drive platform adoption and value realization, leading onboarding journeys that help clients unlock ROI from their digital optimization programs quickly and effectively.
• Lead strategic guidance sessions, product showcases, and best-practice sharing to help clients maximize results and demonstrate the tangible impact of their experimentation and personalization programs.
• Liaise with Key Account Managers, Engineering, Product, and Support teams to identify risks and opportunities, ensure seamless client experiences, and support account growth and product expansion.
• Act as the go-to strategic partner and voice of the customer, capturing client feedback and insights to influence internal teams and continuously improve both product and experience.

Requirements

• Proven experience in a client-facing SaaS or digital optimization role (3+ years), with a track record of helping clients adopt technology and achieve measurable outcomes, ideally in UX, analytics, e-commerce, or customer experience optimization.
• Confidence in engaging decision-makers, translating technical concepts (HTML, CSS, JavaScript basics; bonus for React, Vue.js, SSR, SPA, APIs, or SDKs) for both technical and non-technical audiences, and managing multiple clients and priorities with strong organizational skills and a consultative mindset.
• Eagerness to develop deep expertise across VWO/AB Tasty's full product suite, stay ahead of industry trends, collaborate across global remote teams, and champion customer-centric improvements that drive impact.

Skills

• Churnzero
• Gong
• Slack
• Jira
• Confluence
• VWO/AB Tasty's full product suite (experimentation, personalization, feature management, e-merchandising, and recommendations)
• HTML
• CSS
• JavaScript basics
• React
• Vue.js
• SSR
• SPA
• APIs
• SDKs

Location

• New York
• United States

Work Type

• Permanent full-time
• Hybrid

Experience Level

• 3+ years

Benefits

• Make a Real Impact: Directly influence our success and contribute to the company's growth.
• Ownership & Autonomy: We believe in trust—no micromanagement, just the freedom to excel.
• International Culture: Collaborate with a diverse, global team across 8 countries.
• Career Development: We offer vast opportunities for professional growth, education, and upward mobility.
• Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.

About the Company

• Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!
• Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others.
• With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.
• At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.
• Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission: We bring client satisfaction, We are impactful, We go above and beyond, We live one team, one dream.
• We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact.
• We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.