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About the Role

We are seeking a Manager, Customer Success to lead and develop a team of client-facing product experts. This role involves partnering with sales teams to ensure exceptional customer engagements and drive long-term success for our clients.

Responsibilities

• Manage a group of approximately 10 Customer Success Managers, ensuring they have the skills, tools, and confidence to excel.
• Ensure CSM-led engagements are persona-specific, data-driven, and tied to measurable outcomes.
• Partner with sales leadership to prioritize accounts, align team resources, and drive impact.
• Build scalable playbooks, demo flows, and talk tracks for key personas.
• Collaborate with Enablement, Marketing, and Product teams to align messaging, share customer feedback, and roll out new initiatives.

Requirements

• 5+ years in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar).
• 2+ years leading high-performing teams.
• Deep understanding of financial services workflows; expertise in investment banking, private equity, and hedge funds is a plus.
• Exceptional communicator with strong presentation skills and the ability to tailor narratives to senior stakeholders.
• Data-driven decision-maker who uses metrics and insights to prioritize and measure success.
• Thrives in a fast-paced, high-growth environment and enjoys building for scale.

Skills

• Customer Success
• Sales Engineering
• Product Specialist
• Team Leadership
• Financial Services Workflows
• Presentation Skills
• Data Analysis
• SaaS

Location

• New York City

Work Type

• Full-time

Experience Level

• Manager

Salary/Compensations

• Competitive compensation and performance incentives.

Benefits

• Comprehensive health, dental, and vision coverage.
• Professional development resources to support your career growth.

About the Company

• The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making.
• Our market intelligence and search platform is built on proven AI, delivering insights from a vast universe of public and private content.
• The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals through AI-driven market intelligence.
• Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.
• Founded in 2011, AlphaSense is headquartered in New York City with over 2,000 employees globally.

Equal Opportunity

• AlphaSense is an equal-opportunity employer.
• We are committed to a work environment that supports, inspires, and respects all individuals.
• All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity.
• AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor.
• This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
• In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.