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About the Role

As a Front Office Agent / Receptionist, you will bring a high level of commitment, a focus on excellent service, and a passion for creating positive guest experiences to our dynamic Front Office team. You will be the first point of contact for guests, managing check-ins, check-outs, reservations, inquiries, phone calls, and payment processing. You will ensure all aspects of the guest journey are executed at the highest level, including providing recommendations for local attractions and events.

Responsibilities

Manage the lobby operations and serve as the primary point of contact for guests.
Handle check-in and check-out processes smoothly.
Manage reservations, guest inquiries, phone calls, and payment processing.
Ensure all aspects of the guest journey and experience are executed at the highest level.
Provide recommendations on local attractions, restaurants, and events.
Proactively work to ensure guest satisfaction and the smooth operation of the Front Office department by coordinating and collaborating closely with other departments.

Requirements

Experience in a similar position is advantageous, but not strictly required.
Fluent German and English language skills.
An eye for detail and creative problem-solving abilities.
A 'doer' with a genuine hands-on mentality.
Commitment to exceptional guest service and a passion for hospitality.
Ability to find creative solutions and take responsibility for assigned tasks.
Reliability and enjoyment of working in a demanding environment.
Openness to digital tools and quick adaptation to new systems.
Clear and effective communication skills.

Skills

Guest Service
Problem-Solving
Communication
Adaptability
Hands-on Mentality

Location

Berlin

Work Type

Minijobbasis

Experience Level

Entry Level

Benefits

Discounts in the staff restaurant
Individual training via Radisson Academy and access to over 2000 online trainings
Attractive employee discounts within the hotel and the Radisson Hotel Group
Possibility of being hired into a permanent position
Diverse career opportunities worldwide in over 1400 hotels

About the Company

The Radisson Hotel Group is one of the world's largest hotel groups, with ten distinct hotel brands and over 1,400 hotels in operation and development in more than 95 countries.
The group's overarching brand promise is Every Moment Matters – with the characteristic Yes I Can! service philosophy.
We foster an inclusive and supportive culture where we work together to create unforgettable moments every day.
Be yourself, bring your uniqueness to the team, and discover exciting career opportunities in one of the most dynamic hotel companies in the world.

Equal Opportunity

Everyone is welcome at our hotel – regardless of age, gender, ethnic origin, religion or belief, disability, sexual orientation, or identity.
We actively promote equal opportunities and an inclusive working environment.
Applications from people with severe disabilities or those with equivalent status are expressly welcome.