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About the Role
We are seeking an Arabic-speaking Dedicated Travel & Lifestyle Manager to join our team in the United Kingdom, covering overnight shifts. This role involves providing high-quality customer service and expert advice to premium clients in luxury lifestyle management.
Responsibilities
- Act as the first point of contact for premium customers, delivering high-quality customer service during overnight hours.
- Advise premium customers via phone and email in Arabic and English.
- Process customer requests end-to-end, from offer preparation through to billing.
- Handle individual travel arrangements, restaurant and club reservations, gift organization, tickets, spa and fitness bookings, yacht charters, flowers, transport, and sightseeing.
- Make reservations with restaurants, airlines, hotels, and destination management agencies.
- Prepare tailor-made travel offers and documents.
- Create detailed itineraries.
- Manage visa applications and related administrative processes.
- Proactively inform and inspire customers about exclusive promotions and events.
Requirements
- Excellent professional Arabic and English language skills (written and spoken, C2 level).
- Completed tertiary qualification or equivalent training, ideally in tourism.
- Several years of professional experience in the travel industry, a tour operator, or a travel agency.
- Alternatively, at least 3 years of professional experience in luxury concierge, hospitality, or high-end customer service.
- GDS knowledge (preferably Amadeus).
- Excellent destination knowledge.
- Strong passion for travel and luxury lifestyle, including gastronomy, events, and culture.
- Service-oriented, flexible, and able to work under pressure.
- Positive attitude and alignment with Ten Group values.
- Excellent communication skills.
- Commitment to exceptional service.
- Available for full-time (40 hours per week) permanent night shifts between 20:00 - 07:00 GMT, Monday to Sunday on a rotational basis.
Skills
- Arabic
- English
- GDS knowledge
- Destination knowledge
- Customer service
- Travel arrangements
- Reservation management
- Concierge services
- Luxury lifestyle management
Location
- United Kingdom
Work Type
- Hybrid
- Remote
- Full-time
- Night shifts
Experience Level
- Several years of professional experience in the travel industry, tour operator, or travel agency
- At least 3 years of professional experience in luxury concierge, hospitality, or high-end customer service
Education Level
- Tertiary qualification or equivalent training, ideally in tourism
Salary/Compensations
- Competitive salary depending on experience
- Performance-based bonus
Benefits
- Hybrid working
- Remote working options
- Paid time away from work
- Paid volunteer day
- Paid Sabbaticals (one month after every 5 years of service)
- Ten Loyalty Rewards program (bonus and gift)
- Remote Working Holidays
- Employee Discounts
- Genuine career opportunities
About the Company
- Ten Group is the global leader in lifestyle and travel services, providing personalized, world-class, and expert service to renowned companies since 1998.
- We work with over 50 global companies, serving millions of customers in over 52 countries from 22 locations.
- Ten Lifestyle Group is a global luxury concierge service with a vibrant travel department.
- We serve High-Net Worth (HNW) and UHNW clients with their leisure travel requests.
- Our goal is to become the most trusted service business in the world.
- We utilize Ten’s proprietary technology-enabled platform and the expertise of our lifestyle managers.
- Ten is growing quickly with ambitious plans to innovate and improve lives.
- Ten Lifestyle Group is a Certified B Corp, committed to making a positive impact on society and the environment.
Equal Opportunity
- We encourage diverse philosophies, cultures, and experiences.
- We appreciate diversity and are dedicated to creating an inclusive work environment.
- All aspects of employment decisions will be based on merit, competence, performance, and business needs.