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About the Role

We are looking for a UX Designer to join our product team to lead end-to-end experience design of AI-enabled public sector products and services. You will apply design thinking to tackle complex, multi-stakeholder problems and ensure AI solutions are intuitive, transparent, and aligned with policy and operational needs. You should be comfortable working independently, influencing decision-making, and elevating the overall quality of design across the organization.

Responsibilities

• Design and develop software applications that help government agencies better serve the needs of Singaporeans.
• Inform product and design decisions by working with the scrum team and other government agencies.
• Influence the digital experience for both agency users and the public.
• Gather requirements, co-create with stakeholders and the scrum team, test, prototype, and ship new features.
• Lead research efforts to identify opportunities for product growth or propose enhancements for existing tracks.
• Empower government agencies to create a seamless experience for citizens across digital services.
• Help citizens complete services with ease.
• Resolve agency pain points and improve operational efficiency.
• Use data to improve government services.
• Design for reusability across products.

Requirements

• Product and user-centric mindset.
• Desire to serve the public through technology.
• Ability to translate complexity into clear user journeys, workflows, information architectures, and interaction patterns.
• Ability to balance user, business, and technical needs and make informed trade-offs.
• Data-driven with experience in user research to justify design decisions.
• Ability to present design strategies and decisions to leadership and stakeholders with clarity and confidence.
• Ability to analyze user feedback and activity, and iterate on design to enhance user experience.
• Ability to tackle complex tasks and transform them into intuitive, accessible, and easy-to-use designs.
• Meticulous with good problem-solving skills.
• Mastery of design and prototyping tools (e.g. Figma, Miro).
• Experience working within agile and cross-functional product teams.
• Frontend development knowledge is a bonus.
• At least 6-8 years of professional experience in UX, interaction, or product design.
• Strong portfolio demonstrating complex problem-solving.
• Exposure to AI-driven experiences.
• Understanding of accessibility standards (WCAG) and how to design for diverse user groups.

Skills

• UX Design
• Interaction Design
• Product Design
• Design Thinking
• User Research
• Prototyping
• Figma
• Miro
• Agile Methodologies
• Frontend Development
• Accessibility Standards (WCAG)

Location

• Singapore

Work Type

• Full-time
• Hybrid
• Flexi-place
• Flexi-time
• Flexi-load

Experience Level

• 6-8 years of professional experience in UX, interaction, or product design

Salary/Compensations

• Market competitive salary and variable performance bonus aligned to skills, impact, and contribution.

Benefits

• Outpatient medical coverage
• Specialist medical coverage
• Generous customizable flexi benefits or flexi allowance
• Life insurance
• Health insurance
• Special occasions "red packet"
• CNY goodies
• Support for physical, mental, and overall well-being through year-round initiatives
• Learning programmes
• Certification support
• Dedicated staff development budget
• Structured career pathways
• Structured and practical competency framework

About the Company

• Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia.
• Clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase business efficiency.
• Believes in positively impacting the lives of people and the environment through technology.
• Committed to providing a conducive environment for employees to realize their full potential and drive innovation.
• This posting is part of our Talent Pipeline Initiative—we’re proactively connecting with talent interested in future opportunities over the next 3–6 months.
• Strong candidates will be prioritized as roles become available.
• SHRI 2025 Gold winner in “Learning & Development; Coaching & Mentoring”.

Equal Opportunity

• Activate Interactive Singapore is an equal opportunity employer.
• Employment decisions will be based on merit, qualifications and abilities.
• Does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.