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About the Role

As a Customer Success Manager, you will ensure customers and partners maximize value from OQC. You will act as a trusted relationship manager, building lasting partnerships, driving satisfaction, identifying growth opportunities, and shaping commercial strategy through customer insights. Your work will directly contribute to customer success, long-term revenue growth, and the commercialization of quantum computing.

Responsibilities

Manage a portfolio of customer and partner accounts, ensuring projects progress smoothly from delivery through invoicing.
Monitor customer satisfaction using agreed success metrics, identifying risks, opportunities, and areas for improvement.
Lead regular customer reviews, capturing feedback and translating insights into actions for commercial strategy and product development.
Maintain accurate customer data within HubSpot CRM, tracking account health, activity, and commercial opportunities.
Identify opportunities for account expansion and revenue growth, collaborating with Solution Architects and the Commercial team.
Collaborate with Marketing, SRE, and Commercial colleagues to develop customer success resources and enhance the customer experience.
Represent OQC at customer meetings, networking events, and industry conferences.

Requirements

Experience in a customer-facing role within the technology industry.
Proven ability to build and maintain long-term customer or client relationships.
Experience using Customer Relationship Management (CRM) systems.
Excellent verbal and written communication skills.
Strong customer service, collaboration, and relationship management skills.
Ability to distill technical concepts and customer requirements into clear business outcomes.
Strong research, analytical, and organizational skills with excellent attention to detail.
Confident networking, presentation, and stakeholder management skills.
Strong negotiation and influencing abilities.
Fluent English communication skills.
A naturally creative approach to solving customer challenges.
Passion for emerging technologies and staying ahead of industry trends.
Experience working with globally distributed teams and international customers.
An interest in helping shape customer success processes as OQC continues to scale.

Skills

Customer Relationship Management (CRM) systems
HubSpot CRM
Negotiation
Influencing
Networking
Presentation
Stakeholder management
Research
Analytical
Organizational skills
Attention to detail
Verbal communication
Written communication
Customer service
Collaboration
Relationship management
Public speaking

Location

Remote
Hybrid
Onsite

Work Type

Full-time

Experience Level

Mid-level

Salary/Compensations

£260 million Series C funding round

Benefits

World-class team
Culture of bold innovation
Opportunity to work with unique lab infrastructure
Opportunity to redefine the limits of computation

About the Company

OQC is building the future of quantum computing, transitioning it from an academic dream into a commercial reality.
OQC recently closed a £260 million Series C funding round, the largest fundraise ever completed by a quantum computing company in Europe.