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About the Role

Broadridge is seeking a Technical Project Manager to manage the presales, implementation, and ongoing technical service delivery for US Proxy solutions in Japan. This role bridges US product/engineering teams with Japanese clients and partners, ensuring seamless communication, technical execution, and client satisfaction. The candidate will support sales with technical expertise, oversee post-sale project delivery and integration, and establish local technical and operational support in Japan.

Responsibilities

Partner with sales and product teams to support presale discussions regarding Broadridge’s US Proxy offerings.
Translate business requirements into technical solutions aligned with Broadridge’s product capabilities.
Conduct technical demonstrations and clarify system functionality for clients and third-party partners.
Contribute to RFP/RFI responses from technical and operational perspectives.
Explain and validate client integration approaches involving batch, streams, and real-time API-based integrations (RESTful APIs).
Serve as subject matter expert in Japan for all technical aspects of the US Proxy project implementation.
Manage project timelines, milestones, and deliverables, ensuring adherence to client expectations and Broadridge quality standards.
Coordinate between Japanese clients, internal US/UK technical teams, and third-party service providers to address dependencies and resolve issues.
Oversee configuration, system integration, data flows, and testing of proxy-related functionality.
Support and oversee implementation of real-time system integrations using RESTful APIs, ensuring proper API security (OAuth/JWT).
Provide real-time technical support and issue resolution during Japan business hours.
Manage escalation processes and ensure resolution of functionality defects or reconciliation issues.
Develop documentation, technical runbooks, and local support playbooks for sustainable operations.
Advocate for client interests in internal product meetings, feeding back enhancements required for the Japan market.

Requirements

7+ years in IT project management, business analysis, or systems integration within financial services or fintech.
Demonstrated experience managing cross-border technology projects, ideally involving proxy voting, shareholder communications, or custody processing systems.
Experience with configuration, system integration, data flows, and platform functionality.
Experience with real-time systems integration using RESTful APIs, including understanding of API security mechanisms leveraging OAuth and JWT.
Experience using API development/testing tools such as Postman, SoapUI, Swagger/OpenAPI or similar tools to validate integrations and troubleshoot issues.
Proven ability to manage complex client relationships across multiple time zones and cultural environments.
Strong troubleshooting skills with ability to diagnose and coordinate solutions to technical or operational issues.
Bilingual proficiency in Japanese and English, both written and verbal communication required.

Skills

Stakeholder management
Diplomatic communication
Technical fluency
API ecosystems
Real-time integration patterns
Integration tooling
Organization
Independent operation
Global team liaison
Collaboration
Cultural sensitivity
Client-centric work ethic
Service reliability
Transparency

Location

Japan

Work Type

Hybrid

Experience Level

7+ years

Education Level

Bachelor’s degree in Computer Science, Information Systems, or related field.

About the Company

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow.
We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences.
Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally.
A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.
We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
We are committed to creating an engaging workplace for the most talented associates in our industry.
We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability.
As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment.
Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
We believe that our associates are our most important asset.
Encouraging professional development opportunities is a core part of our culture.
Broadridge provides educational opportunities, including formal classes, training programs and events.
To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery.
Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.

Equal Opportunity

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws.
Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.