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Develop process improvement and transformation strategy aligned to key clients’ strategic priorities
Support EXL strategic priorities for driving value capture
Build a strong QE team to strategize and execute process improvements
Build employee engagement / development programs in line with functional and business vertical plans
Build strong relationships with client and internal stakeholders to drive improvement and innovation programs
Build a best practice compendium on key business situations / problems
Develop QE capabilities for business development and support solutioning for key prospects
Build diagnostic toolkits for key business areas in partnership with the business innovation team and operations subject matter experts
Build strong people engagement and retention initiatives
Develop strong project lean six sigma mentors, including select talent within operations
Develop cost and compliance effective quality models to meet client onshore / offshore requirements
Ensure execution of the QA model to meet internal and external QA requirements

Vice President Quality at EXL

Vice President Quality