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About the Role
Wine Enthusiast Sales Representatives are motivated team players working in an exciting wine culture environment with the opportunity for high earning potential. We are seeking a candidate with a competitive spirit and positive attitude to join our energetic group of professionals who assists customers with all of their wine related needs. Position is an in office/call center style position.
Responsibilities
- Become an expert on all Wine Enthusiast products, including wine from our Wine Express division, and use that expertise to close sales.
- Provide customers with an excellent overall sales experience while providing the correct information and specifications for the proper wine product solution.
- Manage multiple sales consultations simultaneously in a high-volume ecommerce sales center, seamlessly transitioning between inbound calls, live online chat, and email communications.
- Act as a guide for online shoppers, confidently troubleshooting front-end website glitches, cart abandonment issues, or online ordering friction over the phone to save and close the sale.
- Capitalize on routine customer inquiries (stock checks, shipping updates, product questions) as organic opportunities to upsell and cross-sell premium products and accessories.
- Ability to manage multiple sales consultations at once utilizing tele-sales as well as online chat and email communication with potential customers.
- Ability to handle multiple customers and projects in a high paced sales center environment.
- Potential to represent the organization at trade exhibitions, events and demonstrations.
- Perform wine cellar consultations and design wine cellars utilizing CAD Software programs from the information provided.
- Prospecting potential customers in both our D2C and B2B divisions.
Requirements
- Bachelor's degree and a minimum of 2 years of sales experience in a professional selling environment with a strong preference for inside sales experience within a fast-paced ecommerce or digital retail ecosystem.
- Proven track record of hitting upselling and average-order-value (AOV) targets by identifying customer needs during inbound consultative calls.
- Comfortable navigating the technical side of online retail, with the ability to patiently guide customers through digital checkout issues, website glitches, and online portal navigation.
- Ability to sell using exceptional verbal and written communication skills across all channels.
- Ability to multi-task.
- Experience using Microsoft Office Suite, Internet and various Social Media platforms.
- Experience selling in a premium, luxury category of products.
- An interest and education in wine.
- Ability to sell premium, luxury products, as well as be able to manage home and commercial project build outs.
Skills
- Sales
- Customer Service
- E-commerce
- Digital Retail
- Upselling
- Cross-selling
- Consultative Selling
- Troubleshooting
- Website Navigation
- Online Ordering
- Verbal Communication
- Written Communication
- Multi-tasking
- Microsoft Office Suite
- Internet Navigation
- Social Media Platforms
- CAD Software
Location
- Valhalla, NY
Work Type
- Hybrid
- In-office/call center style
Experience Level
- 2 years of sales experience
- Inside sales experience
- Fast-paced ecommerce or digital retail ecosystem experience
- Experience selling in a premium, luxury category
- Experience managing home and commercial project build outs
Education Level
- Bachelor's degree
Salary/Compensations
- $40,000–$45,000 base salary
- Uncapped commission
Benefits
- Unlimited PTO
- Full Medical, Dental and Vision benefits
- 401(K) Match
- FSA
- Flexible Work Environment
- Onsite Gym
- Pet Discount Plans
- Employee Discount
- Optional Wine Tasting Class participation
- Flexible Schedule
About the Company
- Our family-owned company was born from a passion to bring a fine wine experience to the everyday.
- We believe wine is בכל shared with others and brings people together.
- In 2021, Adam and Sybil's daughters Erika Strum Silberstein and Jacqueline Strum were named co-presidents and continue to lead the mission of bringing wine to life.
- The second generation works together with the collective team to create new and better ways for everyone to explore and enjoy the exciting world of wine, including low-alcohol wines, non-alcohol wines, spirits, and beyond!
Equal Opportunity
- At Wine Enthusiast, we are committed to fostering a diverse, equitable, and inclusive workplace.
- We are an Equal Opportunity Employer (EOE) and do not discriminate against employees or applicants for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
- As part of our commitment to fair hiring practices, we have adopted "ban the box" policies to provide individuals with criminal records a fair chance at employment.
- We consider all applicants on their merits and qualifications, considering their ability to perform the job.