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About the Role

As a Quality Assurance Specialist - Intermediate, you will help to promote a culture of Quality within the organization, providing leadership and guidance in Quality Assurance issues to Project Management, Engineering, Industry & Supply Chain, and Services. In this role, you will be allocated to manage project Quality, as a Quality Assurance Manager (QAM), on low to medium complexity projects supporting all disciplines and underlying processes. The QAM represents the Quality authority ensuring that the level of quality provides value and satisfaction to customers.

Responsibilities

Assure that the concerns of customers are appropriately captured, understood, and efficiently and effectively handled by the Project team.
Cascade and/or manage the Quality Assurance requirements.
Adjust Quality Assurance activities with a risk-driven mindset, anticipating and mitigating risks, considering the maturity of the Project team, and focusing on core Quality value-added activities.
Guide the Project team in the definition and tailoring of the project baseline and validate the resulting plans.
Control the execution of the Project (in relation to the plans): evaluate achievements at key milestones and deliverables and provide visibility through “Quality Advice.”
Perform compliance assessment with support for contractual Quality Assurance requirements.
Write and execute Project Quality Assurance and Software Quality Assurance Plans on low to medium complexity projects.
Support, coach, and train the Project team in applying processes, proactively identifying risks, and resolving problems.
Participate in and act as one of the pillars of acceptance in Project Gates/milestones review meetings and prepare Quality input and assessment.
Provide visibility to the management and alert when necessary; raise a veto in case of non-compliance not properly addressed or in case of a critical event/situation generating a major risk for the Project or for the company, ensuring that action plans are implemented in a timely manner.
Prepare and deliver the Quality Management Report with support to demonstrate the effectiveness of the quality management process as defined in the applicable plans and standards.
Participate in Safety Case review and Safety Certification Readiness Review.
Closely monitor customer feedback (positive or negative) with the Customer Satisfaction Lead.
Perform Quality Assurance approval for various project artifacts as specified in respective processes, checking that deliverables comply with customer requirements and applicable regulations and standards.
Support project monitoring by preparing monthly reports on project health status through quality metrics to Project Core Team.
Perform engineering artifact QA assessments.
Record and analyze Quality findings to identify trends or issues to address.
Conduct Root Cause Analyses with support as required in conjunction with other discipline groups (engineering, Safety, PMO, etc.).
Participate in Lesson Learned and Risk Review meetings, ensure process adherence, and confirm evidence for compliance is available.
Support Customer audits and perform internal in-process audits (if required by contract); monitor resolution of corrective action plans.

Requirements

Minimum B.S in Computer Science, Electrical, Mechanical, or Computer Engineering or equivalent.
3 to 5 years of hands-on experience in Engineering System/Software development or as a Quality Assurance Specialist or Manager in a technology or manufacturing setting.
Solid understanding of general QA practices and procedures, including the Quality Management System.
Ability to conduct investigations and perform Root Cause Analysis across multiple disciplines (System, Software, Hardware, PMO, etc.).
Excellent problem-solving, written, verbal, and communication skills.
Hands-on engineering system/software development or Quality Assurance experience in complex system environments with certification constraints (Transportation, Aerospace, Medical Devices, Nuclear, Cybersecurity).
Knowledge of Transportation domain / CBTC system is an asset.
ASQ Certification (CQE, CQA, etc.).
Basic knowledge of Industry Standards: CENELEC/AREMA/IEEE standards.
ISO 9001.
Project Lifecycle and Deployment.
Product Lifecycle.
System/Software/Hardware development lifecycle.
Process Improvement Training or background (Six Sigma, DMAIC, etc.).

Skills

Quality Assurance
Quality Management System
Root Cause Analysis
Problem-solving
Written communication
Verbal communication
Engineering System/Software development
CENELEC/AREMA/IEEE standards
ISO 9001
Project Lifecycle
Product Lifecycle
System/Software/Hardware development lifecycle
Process Improvement
Six Sigma
DMAIC

Location

Toronto, Ontario, Canada

Work Type

Full time
No remote

Experience Level

Intermediate
3 to 5 years

Education Level

B.S in Computer Science, Electrical, Mechanical, or Computer Engineering or equivalent

Salary/Compensations

$84,034 - $107,736

Benefits

Health, Dental and Vision plans - 100% of premiums are company-paid
Retirement Savings Plan with a company contribution and a match, and without vesting period
Company paid holidays
3 weeks of vacation
Holiday closure
Personal emergency leave days
Sick days
Maternity/Parental/Adoption top up pay
Annual Incentive plan
Company provided Life Insurance, STD and Employee Assistance Plan

About the Company

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into.
Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

Equal Opportunity

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.