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About the Role
The Life Cycle Support Intern will assist in analyzing customer systems, commercial performance indicators, and operating reports. We are passionate about digital tools and automation, and our dynamic team is our greatest asset. Join us at Hitachi Rail and become part of a supportive, collaborative work environment!
Responsibilities
- Assist with project management for service contracts.
- Support the response to customer requests and resolution (e.g., technical queries, expediting, etc.).
- Develop and adhere to project budgets and schedules.
- Assist in the preparation of reports for management review and liaise with all levels within the company.
- Develop digital tools to facilitate project needs and improve project management efficiency.
- Ensure proper management of the current configuration, validation of the original model, and control of versioning.
- Assist in bid management for service contracts to meet defined order intake targets.
- Assist in responding to RFQs, RFPs, and other customer requests.
- Assist in evaluating customer specifications and assessing Hitachi Rail solution compliance.
- Assist in delivering proposals within targeted performance (customer satisfaction, on-time delivery, bid cost vs. budget, etc.).
- Assist in customer account management, including regular communication and visits.
- Interface with the customer or on-site Hitachi Rail team regarding technical and operational subjects related to the capture and processing of requests, service delivery, and the delivery of associated documents.
- Analyze customer feedback, performance indicators, and operating reports.
- Produce and monitor key performance indicators (KPIs) and compare them with targets set both internally and externally.
- Assist in monitoring the impact of obsolescence, software and hardware change requests, and lead resolution actions while effectively communicating with the customer.
Requirements
- Working toward a Bachelor’s or Master’s degree from an accredited university or college in Computer Science, Software Engineering, Mechanical Engineering, Industrial Engineering, or a related field.
- Completion of the second or third year of an undergraduate program, or currently pursuing a Master’s degree.
- Strong proficiency in Visual Basic (VB) and other programming languages.
- Strong command of English, with excellent verbal and written communication skills and strong attention to detail.
- Strong teamwork and collaboration skills.
- Ability to work 40 hours per week in a hybrid environment for the full duration of the internship, with a minimum of two days per week in the office.
Skills
- Visual Basic (VB)
- Programming languages
- English communication
- Teamwork
- Collaboration
- DOORS
- Gherkin
- Jira
- Git
Location
- Toronto, Ontario, Canada
- 100 Consilium Place, Scarborough, ON M1H 3E3
Work Type
- Full time
- Hybrid
Experience Level
- Internship/Co-op
- Previous co-op or internship experience is an asset.
Education Level
- Bachelor’s degree
- Master’s degree
Salary/Compensations
- $23-$30 CAD hourly
Benefits
- Paid internship
- Paid vacation
- Buddy Program for mentorship and guidance
- Networking Station “Ask Me Anything” with the Executive Committee
- Employee Resource Groups (ERGs)
- Social Intern Events: Coffee Breaks, Onsite/Offsite events
- Business Intern Events: Intern Showcase & Graduation ceremony
- Company Social Events: Holiday Party, Employee BBQs, Golf tournament, etc.
About the Company
- A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology.
- Hitachi Rail is a leading provider of train signaling solutions with a global presence. We work with customers around the world, delivering cutting-edge technology and services.
- Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future.
- That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
- Our people love technology – and they love making a difference.
- They have a passion for finding new solutions and working with brilliant colleagues.
- Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.
- From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers.
- And there’s no shortage of opportunities for you to make a difference.
- Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting.
- To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
Equal Opportunity
- At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view.
- It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.