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About the Role

We are seeking a highly experienced ServiceNow Enterprise Architect to lead the architecture, governance, roadmap, and continuous evolution of an enterprise-scale ServiceNow platform. This role will serve as the primary authority for platform architecture and strategic direction, ensuring scalability, security, operational excellence, and alignment with business objectives.

Responsibilities

• Own the ServiceNow enterprise architecture blueprint and multi-year platform roadmap.
• Define architecture standards, reference models, governance policies, and development best practices.
• Lead architecture reviews and ensure adherence to enterprise standards and compliance requirements.
• Drive platform modernization and continuous improvement initiatives.
• Design and optimize ITSM processes, including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog.
• Establish robust SLA and OLA frameworks.
• Drive workflow automation using Flow Designer and IntegrationHub.
• Enhance self-service capabilities and improve operational efficiency.
• Architect and oversee IT Operations Management capabilities, including Event Management, Service Mapping, Health Monitoring, and Alert Management.
• Integrate monitoring and observability platforms to improve operational visibility and service reliability.
• Design end-to-end asset lifecycle processes from procurement through retirement.
• Implement Hardware Asset Management (HAM) and Software Asset Management (SAM) best practices.
• Develop cost optimization and software license compliance strategies.
• Establish audit-ready asset governance practices.
• Define CMDB strategy, governance, and data quality standards.
• Architect Discovery solutions and MID Server deployments.
• Establish normalization, reconciliation, and lifecycle management processes.
• Ensure alignment between CMDB, Service Mapping, and operational reporting.
• Lead enterprise integration initiatives using REST APIs, SOAP Services, IntegrationHub, and MID Servers.
• Integrate ServiceNow with Identity Management platforms, HR Systems, Cloud Platforms, Monitoring & Observability Tools, and Business Applications.
• Design secure and scalable hybrid integration architectures.
• Architect platform security models including ACLs, Role-Based Access Control, Audit Logging, and Encryption.
• Implement governance aligned to industry security frameworks and compliance standards.
• Partner with security and audit teams to ensure ongoing compliance.
• Establish ownership models and governance frameworks across platform capabilities.
• Define release management, change control, prioritization, and demand management processes.
• Drive governance for integrations, CMDB, reporting, discovery, and asset management functions.
• Lead technical design reviews, backlog planning, and quality assurance processes.
• Oversee platform upgrades, feature releases, and modernization projects.
• Ensure successful delivery through risk management, testing strategies, and deployment planning.
• Collaborate with infrastructure, cloud, cybersecurity, operations, and business stakeholders.
• Translate business requirements into scalable ServiceNow solutions.
• Develop architecture documentation, standards, and best practices.
• Mentor developers, administrators, and technical teams.
• Present roadmap updates, KPIs, and strategic recommendations to executive leadership.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• Equivalent combination of education and professional experience will be considered.
• 7+ years of ServiceNow platform experience.
• 3+ years in an enterprise architecture, solution architecture, or lead engineering role.
• Proven experience delivering enterprise ServiceNow solutions across ITSM, ITOM, ITAM (HAM/SAM), CMDB & Discovery, and Enterprise Integrations.
• Experience establishing governance frameworks, operating models, and platform standards.
• Experience leading enterprise platform modernization initiatives.
• Experience reducing reliance on external managed service providers through internal platform transformation.
• Knowledge of observability platforms, AIOps, and automation technologies.
• Experience supporting large, complex enterprise environments.
• Familiarity with regulatory, public sector, transportation, or highly governed industries.
• Exceptional communication and presentation skills.
• Strong stakeholder management capabilities.
• Executive-level influencing and facilitation skills.
• Strategic thinking and problem-solving abilities.
• Documentation and governance expertise.
• Leadership, mentoring, and coaching experience.

Skills

• ServiceNow
• ITSM
• ITOM
• CMDB
• Discovery
• HAM
• SAM
• SecOps
• Flow Designer
• IntegrationHub
• Scripted APIs
• ACLs and Role Management
• REST APIs
• SOAP Services
• Event-driven architectures
• ETL solutions
• MID Server architecture
• Hybrid cloud integrations
• CMDB governance and data quality management
• KPI and metrics development
• Operational dashboards and reporting
• Data normalization and reconciliation

Experience Level

• 7+ years of ServiceNow platform experience
• 3+ years in an enterprise architecture, solution architecture, or lead engineering role

Education Level

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field
• Equivalent combination of education and professional experience

About the Company

• Join a growing team delivering innovative Microsoft solutions for global clients.
• You'll have the opportunity to work on enterprise-scale digital transformation initiatives, leverage the latest Microsoft technologies, and help organizations unlock the full potential of the Power Platform and AI-driven automation.
• You’ll work with a talented global team, contribute to meaningful technical initiatives, and help shape a high‑performing DevOps culture.
• Matrix is a global, dynamic, and fast‑growing technology services and consulting company with over 17,000 employees worldwide.
• Founded in 2001, Matrix has grown through significant organic expansion and strategic acquisitions, executing some of the largest and most impactful technology projects in the market.
• We specialize in the design, development, and implementation of advanced technologies, software solutions, and digital products.
• Our services include infrastructure and consulting, IT outsourcing and offshore delivery, training and assimilation programs, and acting as a trusted implementation and delivery partner for the world’s leading software vendors.
• With deep expertise across both the private and public sectors—spanning Finance, Telecom, Healthcare, Hi‑Tech, Education, Defense, and Security—Matrix serves a strong customer base in Israel alongside a continuously expanding global client portfolio.
• At Matrix, our people are at the heart of our success.
• We are a community of talented, creative, and dedicated professionals who are passionate about innovation and excellence.
• We actively attract, develop, and retain top talent, recognizing that every employee’s contribution is critical to our continued growth and future success.
• Matrix’s success is built on a challenging and engaging work environment, competitive compensation and benefits, and meaningful career development opportunities.
• We foster a diverse, inclusive culture that encourages collaboration, continuous learning, and growth—together.
• Join the winning team.
• Be challenged, grow your career, and enjoy the journey in a highly respected global organization.
• To learn more, visit: www.matrix-ifs.com