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About the Role

Engage with customers through phone, email, and in-person interactions, answer inquiries, and provide tailored product information. Schedule appointments for hearing assessments and consultations. Guide customers through our innovative range of hearing devices and accessories. Resolve concerns efficiently to ensure every interaction leaves a positive and lasting impression. Contribute to local marketing efforts to promote our clinic and its services. Perform minor hearing aid repairs (training provided).

Responsibilities

Engage with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information.
Schedule appointments for hearing assessments and consultations with our expert audiologists.
Guide customers through our innovative range of hearing devices and accessories.
Resolve concerns efficiently to ensure every interaction leaves a positive and lasting impression.
Contribute to local marketing efforts to promote our clinic and its services.
Perform minor hearing aid repairs (training provided).

Requirements

2+ years of experience in delivering customer service in retail or allied health environments.
Good computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.).
Attention to detail with a solid administrative background and a collaborative spirit.
A positive, team-oriented attitude with the ability to work independently when needed.
Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role.
Candidates will be required to undergo a police check as a condition of employment.

Location

Bondi
Neutral Bay

Work Type

Full-time
Monday to Friday, 9am to 5pm

Experience Level

2+ years

Salary/Compensations

Competitive remuneration package

Benefits

Ongoing training and continuing professional development
Clinic incentives available throughout the year
Paid Parental Leave
Hearing Aid Benefits available to Employees, Family and Friends
Access to Employee Assistance Program (EAP) at no cost

About the Company

WSAudiology is a global leader in the hearing aid industry.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Part of WSAudiology group, Bloom Hearing Specialists operates a global network of hearing stores equipped with the latest technology and, most importantly, the best people.
We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice.
You will be joining a business with an industry high NPS score, our customer centric care is at the forefront of everything we do.

Equal Opportunity

WS Audiology is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.