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About the Role

The Custom Services Associate will assist their team to fulfill Blick’s commitment to customers, the Arts, and local communities by acting as a company representative, handling customer contact in a friendly, courteous, and professional manner. This role drives revenue through excellent customer service, knowledge of Fine Art Printing, Archival Framing, and an eye for design, while also maintaining a neat and organized workshop, design counter, and sales floor.

Responsibilities

Consistently demonstrate superior customer service through product knowledge, design skills and other talent that will exceed customer expectations.
Complete and utilize the Blick training program, consistently sign up new preferred customers and can special order items for customers.
Have a positive attitude, is willing to learn, solve problems and make decisions regarding customer satisfaction.
Ensure adherence to all company policies/procedures as well as loss prevention guidelines.
Process customer transactions in the framing software and store POS.
Assist in merchandising of the store and Custom Services.
When not assisting customers execute the production log, maintain the sales floor, restock inventory, and keep the sales floor neat and clean.
Follow direction, prioritize and meet deadlines, and multitask.

Requirements

Ability to work both independently and in a team environment.
Excellent communication skills.
Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the needs of the business.
Regular attendance in accordance with the retail attendance policy.
Knowledge of custom framing design, ability to measure art and frame components professionally, knowledge of appropriate archival materials and how/when to use them.
Knowledge of custom framing design, cutting glass, cutting mats, mounting, fitting, ability to determine type of hangers, stretching canvas and fabric.
Understanding of Photoshop preferred to open customer files and complete printing orders according to customer specs.
General computer skills including, but not limited to, word, excel, photoshopCS4, Lifesaver (or other framing software), the Wizard (or other computerized mat cutter) and the ability to hand cut mats.
Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules.
Prolonged walking, standing, and climbing ladders.
Minimal travel in the local area may be required.

Skills

Fine Art Printing
Archival Framing
Design
Photoshop
Word
Excel
Framing Software
Computerized Mat Cutter Operation
Mat Cutting
Glass Cutting
Mounting
Fitting
Canvas Stretching
Fabric Stretching

Location

Local area

Work Type

Part-time
Flexible schedule

Experience Level

Entry Level

Education Level

High School Graduate or equivalent

Salary/Compensations

$23 - $26 per hour + Sales Incentives

Benefits

401K & Profit Sharing Plan
Incentive Bonus Plans
Paid Time Off
Employee Discount

About the Company

Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States.
At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.