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About the Role

As a Front Desk Agent, you will be the guests' first point of connection, building lasting impressions and fostering guest loyalty by handling all questions, requests, and complaints promptly and courteously. Your outgoing personality and ability to connect with others are key to creating memorable guest experiences and exceeding expectations through exceptional service and creativity.

Responsibilities

• Manage and resolve all guest complaints and compliments professionally and courteously.
• Check guests in and out of the hotel efficiently, courteously, and professionally.
• Reconcile daily activities and close all necessary accounts.
• Learn and navigate property systems quickly and efficiently, including running and distributing reports.
• Follow and process proper cash/check/credit card/AR control procedures, maintaining responsibility and security over cash and deposits.
• Communicate with other departments to ensure guest requests are handled and follow up with guests to ensure satisfaction.
• Identify potential leads through guest interactions and share information with the sales team/GM.
• Answer the telephone and emails in a timely and professional manner.
• Multi-task in a fast-paced environment.

Requirements

• Demonstrate a Spirit to Serve, Enthusiasm for Hospitality
• Professional in presentation and demeanor
• Enjoy working with a team
• Demonstrated ability to work under pressure in a busy environment
• Ability to accurately follow instructions, both verbally and written
• Ability to cross-train in other hotel related areas
• Must show initiative, including anticipating guest and operational needs
• Must have the ability to multi-task in a fast pace environment.

Skills

• Spirit to Serve
• Enthusiasm for Hospitality
• Professional presentation and demeanor
• Teamwork
• Working under pressure
• Following instructions
• Cross-training
• Initiative
• Anticipating guest needs
• Multi-tasking

Work Type

• Weekends
• Holidays
• Variable shifts

Education Level

• High school education or equivalent experience

Equal Opportunity

• We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class.
• Those who are ineligible to work in the United States will not be considered.