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About the Role

As our Boutique undergoes a remarkable transformation, we are looking for exceptional talent to join our Maison and contribute to an elevated experience. Reporting to the Boutique Manager, you will be a vital part of the boutique team, ensuring the smooth and efficient running of back-office operations and contributing to an exceptional client experience.

Responsibilities

• Manage cash and billing procedures, including POS, float, and bank deposits.
• Prepare and maintain various activity reports (reservation, consignment, stock, sales reconciliation, traffic).
• Order and manage consumables for the boutique (drinks, chocolates, flowers).
• Contribute to efficient document management (invoices, archives, mails).
• Handle relationships with external third-parties (e.g., energy & utilities providers, intermediaries).
• Take ownership of digital tools topics when the Operations & Sales Manager is unavailable.
• Ensure strict compliance with Maison's policies and procedures.
• Support client experience by welcoming clients and managing their waiting time, offering refreshments, catalogues or boutique tours when relevant.
• Follow up on cost estimates with Sales Associates and manage related processes (acceptance, modification, returns).
• Act as a key point of contact for the platform/workshop.
• Perform specific customer service activities allowed in the boutique (e.g., shining, engraving).
• Actively contribute to a positive team spirit and participate in day-to-day boutique life.
• Provide support for event organization and Maison identity initiatives.
• Raise awareness on back-office activities among the sales team and assist in training backups.
• Continuously develop personal knowledge and skills, including Maison products and policies.

Requirements

• Detailed oriented, organized, and reliable, with a proactive approach to ensuring operational excellence.
• Strong communication and collaboration skills, contributing positively to team spirit and efficient back-office processes.
• Adept at managing tasks, identifying solutions for efficiency, and committed to delivering high-quality work.
• Foundational knowledge of Maison policies and procedures.
• Interest in Jewelry & Watchmaking is a plus.

Skills

• Cash and billing procedures
• POS management
• Float management
• Bank deposit management
• Activity reporting
• Consumables management
• Document management
• External third-party relationship management
• Digital tools management
• Client experience support
• Cost estimate follow-up
• Customer service activities
• Team collaboration
• Event organization support
• Maison identity initiatives
• Back-office activity awareness
• Training backup staff

Location

• Boutique

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Benefits

• Employee career development
• Trainings on history, know-how and creations
• Internal mobility opportunities

About the Company

• A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
• We are proud to hire talents from many different backgrounds and experiences.
• We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Equal Opportunity

• We are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.