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About the Role

As an International Course Advisor in the C&I Division, you will be the primary point of contact for prospective international students, providing course information and guiding them through the admissions process to support international student recruitment across Australia.

Responsibilities

• Engage international student enquiries primarily over the phone, email, and web platforms to support their decision-making journey.
• Provide accurate and relevant information on programs, entry requirements, visa implications, and support services.
• Manage a portfolio of prospective students using CRM tools, progressing leads through the enrolment funnel.
• Ensure conversations and actions align with relevant international student regulations and admissions policies.
• Maintain timely and accurate records of all activity and correspondence using Salesforce and internal platforms.
• Work in partnership with International Admissions, Recruitment Managers, and on-campus support teams to achieve enrolment targets.

Requirements

• Sales or Customer Service Experience, ideally in international education, outbound call centres, or high-volume enquiry handling.
• Strong Communication Skills with a confident phone manner and the ability to build trust and rapport quickly.
• CRM Know-How, with experience using Salesforce or similar platforms to track leads and student engagement.
• Cultural Sensitivity, including an understanding of the international student journey and the ability to support students from diverse backgrounds.
• Resilience and Drive, demonstrated by a positive attitude, attention to detail, and the ability to manage multiple priorities.

Skills

• Sales
• Customer Service
• Communication
• CRM
• Salesforce
• Cultural Sensitivity
• Attention to Detail
• Time Management

Location

• Australia

Work Type

• Phone-based
• Full-time

Experience Level

• Entry Level

Benefits

• Flexible work arrangements
• Supportive team environment
• Global career opportunities
• Health and well-being programs
• LinkedIn Learning access
• Staff scholarships
• Paid volunteer leave
• Discounted courses and services

About the Company

• Navitas is a leading global education provider that has helped generations of learners transform their lives through education.
• We deliver a broad range of programs and services for students and professionals including university pathways, English language courses, and career-ready qualifications.
• Our Careers & Industry (C&I) Division supports students through some of Australia’s most respected independent tertiary education brands, including ACAP and SAE University Colleges, with a strong focus on both domestic and international growth.

Equal Opportunity

• Navitas is proud to promote and embrace an inclusive and diverse workforce.
• We encourage applications from people with diverse cultural backgrounds, those with disabilities, and members of the LGBTQIA+ and First Nations communities.