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About the Role

Play a key role in delivering world-class examinations by ensuring every stage of the exam journey is secure, compliant, and seamlessly executed. Oversee the planning and delivery of test-day operations, coordinating venues, equipment, materials, and invigilating teams to provide an exceptional candidate experience while maintaining the highest standards of quality, security, and operational excellence. Lead the selection, contracting, and management of exam venues and delivery resources, ensuring they are cost-effective, fully compliant with British Council and awarding body requirements, and ready to support successful exam delivery.

Responsibilities

Coordinate the end-to-end operational delivery of examinations, ensuring secure, efficient, and compliant test delivery.
Oversee test-day and post-test operations, including venue, equipment, and material coordination.
Conduct operational readiness checks, venue audits, and risk assessments.
Ensure secure handling and transportation of exam materials.
Support test-day staffing and rostering.
Act as the primary operational contact for venues and delivery teams.
Manage operational issues, incidents, and escalations.
Ensure all operational activities meet security, quality, and regulatory compliance standards.
Maintain accurate operational records and audit trails.
Support compliance audits and investigations.
Collaborate with Governance and Compliance colleagues.
Use customer feedback and operational insights to drive continuous improvement.
Oversee venue and supplier contracts, monitor costs, and resource utilization.
Ensure effective procurement and readiness of equipment and delivery resources.
Lead Delivery Network Assistants, venue staff, and temporary test-day teams, providing guidance and training.

Requirements

Experience coordinating secure, regulated service delivery (e.g., exams, logistics, events).
Proven ability to manage venues, equipment, and logistics to strict security and quality standards.
Experience supervising staff or contractors.
Undergraduate degree or equivalent experience.
Excellent written and verbal English communication skills.
Ability to work confidently in an English-speaking operational environment.
Experience working with awarding bodies or educational assessment services.
Good understanding of compliance, confidentiality, and audit requirements.
Lean Six Sigma qualification.
Candidates must have the legal right to live and work in the job location.

Skills

Coordination
Operations Management
Security Standards
Quality Standards
Staff Supervision
Communication (English)
Compliance
Audit Requirements
Risk Assessment
Contract Management
Procurement

Location

Ramallah, Palestine

Work Type

Full-time

Experience Level

Mid-level

Education Level

Undergraduate degree or equivalent experience

Salary/Compensations

8370.00 ILS Gross Monthly Salary

About the Company

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
A connected and trusted UK in a more connected and trusted world.

Equal Opportunity

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work.
The British Council is a Disability Confident Employer.
The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent.
We guarantee an interview for disabled applicants who meet the minimum role requirements.
We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.