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About the Role

As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will help to maintain the critical infrastructure that keeps our datacenters up and running. This role is key in delivering the core infrastructure and foundational technologies for Microsoft's online services. CO+I focuses on employee development, offering training and opportunities including Career Rotation Programs, Diversity & Inclusion training, and professional certifications.

Responsibilities

Understands, follows, and ensures safety and security requirements are met.
Assesses and identifies appropriate resources and equipment necessary to support environmental health and safety (EHS) objectives.
Provides escort to third-party contractors and ensures their work is performed safely and to scope.
Performs troubleshooting of equipment and systems independently and documents issues.
Ensures equipment and system settings are consistent with established parameters and designs.
Prepares and submits required reports.
Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs).
Documents completed work using approved tools and procedural templates.
Completes and provides coaching to support less experienced technicians.
Develops an understanding of method statement of work (MSOW) documents.
Performs inspections of equipment in a facility.
Participates in testing and commissioning activities.
Performs various types of maintenance and repairs with minimal supervision.
Prioritizes maintenance activities as required.
Maintains all systems and equipment in a safe and professional manner.
Safely responds to and stabilizes abnormal conditions within required timeframes utilizing emergency operating procedures (EOPs).
Assists in developing emergency operating procedures (EOPs), methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs).
Assists in providing emergency monitoring response to irregular or malfunctioning conditions.
Works on tasks such as making rounds and initial assessments on equipment performance with varying levels of supervision.
Supports senior colleagues as an assistant.
Builds knowledge in operating equipment and systems within a set discipline.
Operates all systems and equipment in a safe and professional manner.
Utilizes internal computerized maintenance management system (CMMS) to track equipment assets and complete work orders.
Tracks hours for performed tasks within applicable task management systems.
Adds required data, documents, logs changes, and upkeeps procedures related to building management systems and reports.
Properly signals spare equipment and parts utilization within maintenance work orders.
Performs monitoring physical inspection of critical environment-related facility equipment.
Understands critical system alarms for single discipline(s) of equipment and their meanings.
Performs various inspections and validations of equipment performance.
Monitors the performance of maintenance and operations of equipment from central monitoring locations.
Utilizes telemetry, control systems, and other platforms to monitor site status and analyze events.
Advises less experienced colleagues on issues found while monitoring applicable CE systems.

Requirements

Ability to meet Microsoft, customer, and/or government security screening requirements.
Must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Must obtain and maintain a Reliability Status security screening with the Government of Canada.

Skills

Basic monitoring and inspection
Equipment troubleshooting
Safety and security enforcement
Developing methods of operating procedures (MOPs) and standard operating procedures (SOPs)
Performing basic monitoring and inspection
Performing various types of maintenance
Participating in equipment troubleshooting
Enforcing all safety and security requirements
Developing methods of operating procedures (MOPs) and standard operating procedures (SOPs)
Performing troubleshooting of equipment and systems independently
Documenting issues found in troubleshooting process
Ensuring equipment and system settings are consistent with established parameters and designs
Communicating and/or escalating troubleshooting issues or anomalies
Hands-on understanding of how equipment works within disciplines
Preparing and submitting required reports
Developing methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs)
Documenting completed work
Providing coaching to support less experienced technicians
Developing an understanding of method statement of work (MSOW) documents
Coordinating activities and associated schedules with contractors
Performing inspections of equipment in a facility
Participating in testing and commissioning activities
Performing various types of maintenance (planned, predictive, corrective) and repairs
Communicating and/or escalating maintenance activities
Prioritizing maintenance activities
Documenting tasks or issues during maintenance activities
Performing lower level maintenance with minimal supervision
Resolving high level issues with support from more experienced colleagues
Following recommended maintenance schedules
Maintaining all systems and equipment in a safe and professional manner
Understanding levels of risk (LORs) associated with varying types of maintenance
Safely responding to and stabilizing abnormal conditions
Utilizing emergency operating procedures (EOPs)
Gathering necessary information and participating in the creation of incident timelines/data, root-cause analyses, and/or action items
Identifying appropriate parties to mitigate incidents
Assisting in developing emergency operating procedures (EOPs), methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs)
Assisting in providing emergency monitoring response
Working on tasks such as making rounds and initial assessments on equipment performance
Supporting senior colleagues as an assistant
Building knowledge in operating equipment and systems within a set discipline
Operating all systems and equipment in a safe and professional manner
Utilizing internal computerized maintenance management system (CMMS)
Tracking all equipment assets
Completing work order requests for maintenance work
Tracking hours for performed tasks
Adding required data, documenting, logging changes, and upkeeping procedures related to building management systems and reports
Signaling spare equipment and parts utilization within maintenance work orders
Performing monitoring physical inspection of critical environment-related facility equipment
Understanding critical system alarms
Engaging with appropriate escalation processes or procedures
Recognizing circumstances where execution would be considered safe to proceed
Performing various inspections and validations of equipment performance
Monitoring the performance from central monitoring locations
Escalating per applicable policies and standards
Utilizing telemetry, control systems, and other platforms to monitor site status, analyze past and current events, and identify critical alarms
Advising less experienced colleagues on issues found while monitoring applicable CE systems

Location

Datacenters

Work Type

Non-rotational 12-hour shifts
Evening, nighttime, weekends and/or holidays

Experience Level

1+ year(s) mission critical services work/applied learning experience OR equivalent experience
4+ years mission-critical services experience OR High School Diploma, GED, or equivalent AND 5+ years mission critical services experience OR equivalent experience

Education Level

High School Diploma, GED, or equivalent
Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education

Salary/Compensations

CAD $59,700 - CAD $95,700 per year

About the Company

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers.
Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.