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About the Role

Lead and direct service delivery for Payments and Cross-border Remittances operations for JPY, understanding transaction lifecycles through systems like Zengin, BOJnet, and SWIFT. Ensure high-quality, error-free services while complying with regulations, managing operational costs, and mitigating risks. Build relationships with internal/external parties and support system enhancements.

Responsibilities

• Daily operation checking and performance monitoring for Domestic and Cross-border Cross Currency payments.
• Ongoing interaction with major business functions to drive business performance and achieve strategic objectives.
• Provide business leadership, technical subject matter expertise, commercial influence, guidance, and recommendations.
• Structure and implement solutions for end clients across various industrial sectors and geographies.
• Interface with the regulator, ensuring compliance with cross-border remittance regulations.
• Drive design and implementation of new technology for payment mechanisms in Japan.
• Engage in relevant Internal/external audit and inspection.
• Report incidents and crisis, and escalate issues timely.
• Drive Process Excellence and leverage technology to achieve best-in-class status.
• Manage operational cost through process re-engineering, migration, and automation.
• Implement adequate controls to mitigate operational risks.
• Ensure highest levels of customer satisfaction.
• Ensure highest level of engagement with multiple stakeholders.
• Lead and manage the Operations team and performance of business partners.
• Identify and manage operational risk.
• Mitigate compliance and reputational risk to the Bank.

Requirements

• 7-12 years of overall Banking exposure.
• 3-7 years of specialized experience in managing payments.
• Understanding of the life cycle of all transactions through Zengin, BOJnet, SWIFT etc.
• Ability to provide business work-around solutions for system failures.
• Ability to lead onshore and offshore teams.
• Ability to comply with both onshore and offshore regulations.
• Ability to build good relationships with internal/external counterparties.
• Knowledge related to system logics and life cycles of all transaction types for UAT testing.
• Ability to manage staff, develop potential, and raise skillsets.
• Ability to proactively manage operation cost.
• Ability to safeguard the bank from potential loss.
• Ability to manage multiple stakeholders both internal and external (e.g. regulators).

Skills

• People and Stakeholder Management
• Strong Communication
• Decision making ability
• Thinking and Problem solving skills
• Customer Drive
• Ability to prioritise own work
• Ability to maintain good control in a changing environment
• Strong sense of initiative
• Pro-activeness
• Self-driven
• Customer service oriented
• Ability to think creatively and out of the box
• Inter-personal skills
• Business level of English
• Business level of Japanese (listening, speaking and writing)

Experience Level

• 7-12 years of overall Banking exposure
• 3-7 years of specialized experience in managing payments