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About the Role

As the Service Delivery Manager, you will be the main point of contact for AirTrunk’s large cloud Customers, supporting them throughout their journey from fit-out through to go-live and onboarding within our hyperscale data centres. You will provide comprehensive Project Management, Customer engagement, reporting, and administrative services to ensure Customer requirements are met with the highest level of satisfaction.

Responsibilities

Act as the primary point of contact with all Customers throughout the build, fit-out and onboarding process.
Ensure Early Access, Ready for Service, and other Customer contractual requirements are met by coordinating with internal teams to track and maintain compliance with all Customer contract obligations.
Participate in design reviews and project meetings.
Work with the design team and the Customer to ensure Customer requirements for fit- out of the data centre are met.
Project manage, in conjunction with the development team, fit-outs being delivered by AirTrunk on behalf of Customers; ensure all Customer expectations are met.
Work with the development team on programmes, obtaining design and budget approvals, conduct risk analysis, facilitate procurement and provide reporting throughout Customer fit-outs.
Coordinate Customer deliveries and installs of racks, servers, network equipment, etc.
Support Customer audits and inspections throughout the development and fit-out phases.
Provide ongoing BAU operational support to Customers, including preparation of Customer operational reporting, including SLA, security and other reporting as required by the Customer.
Conduct audits and inspections with and on behalf of Customers to ensure compliance and quality standards.
Work closely with the development and cost team to review and prepare budgets; negotiate costs and contracts with general contractors and equipment suppliers.
Maintain Customer project budgets and trackers, to ensure compliance with financial policies and Customer recoveries.
Deliver regular progress reports and status updates.
Respond promptly to Customer requests and needs and facilitate resolution.
Assist facilities management in managing Customer incidents and escalations.
Establish and maintain positive relationships and regular interaction with internal teams, external Customers and vendors through proactive communication and collaboration.
Schedule and coordinate ongoing Customer meetings and Customer events.
Support sales and pre-sales activities by assisting with meetings, documentation and proposal as required.

Requirements

2+ years’ Project Management or Service Delivery Management experience in a critical operating environment.
Excellent communication skills.
Understanding of commercial and electrical/ mechanical technical concepts.
Customer-focused approach.
Strong time/organizational skills.
Ability to track and synthesize large amounts of data and prepare valuable reports and summaries to management and to Customers.
Willingness to travel across APAC (if required).

Skills

Microsoft SharePoint
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Visio
MS Project
Bluebeam

Location

Western Sydney, Australia

Work Type

Full-time

Experience Level

2+ years

Education Level

Project Management (PMP) certification (ideal)

Benefits

Flexible and safe working environment

About the Company

AirTrunk is Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company.
AirTrunk is a technology company with the purpose to scale and sustain the relentless growth of the region’s digital future by redefining and delivering hyperscale data centres.
AirTrunk operates a platform of hyperscale data centres across the APME region.
AirTrunk has backing from investors, including Blackstone.