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About the Role

This role is within the Customer Service Headquarters, a repair division located in Fukagawa, Tokyo. You will be responsible for parts-related tasks including matching parts to repairs, parts sales, and inventory management. Collaboration with related departments, the IT team, brand headquarters, and the Swiss warehouse will also be necessary.

Responsibilities

• Inventory management of watch, jewelry, and accessory parts.
• Picking parts and matching them to repairs.
• Creating, updating, replenishing, and ordering new repair parts sets (kit boxes).
• Receiving parts from overseas (inspection, stocking, and accounting).
• Parts sales (handling inquiries and shipping).
• Monthly inventory counts.
• Training temporary staff (ETS).
• Other system operations incidental to the above.

Requirements

• Experience in warehouse receiving and shipping operations (experience handling small parts like electronic components is a plus).
• Over 5 years of professional work experience.
• Ability to communicate smoothly with team members and external parties, build trust, and collaborate.
• Ability to accurately identify problems, propose solutions, and implement them.
• Ability to manage schedules and flexibly perform tasks by prioritizing work.
• Ability to perform data entry quickly and accurately (SAP experience is a plus).
• Intermediate MS Office skills (especially Excel functions like IF, VLOOKUP).
• Dexterous hands (comfortable with fine work using tweezers, etc.).
• Ability to view things from a bird's-eye perspective and understand the overall picture.
• Native-level Japanese language proficiency (required).
• Business-level English writing skills (preferred).

Skills

• Warehouse operations
• Inventory management
• Parts matching
• Parts sales
• Data entry
• MS Office
• Excel functions (IF, VLOOKUP)
• Communication
• Problem-solving
• Scheduling
• SAP (preferred)
• English writing

Location

• Fukagawa, Tokyo

Work Type

• Full-time

Experience Level

• 5+ years professional experience

Education Level

• Bachelor's degree equivalent

About the Company

• Richemont is a global leader in the luxury sector, with various Houses specializing in jewelry, watches, and high-end accessories.
• Each Maison embodies a tradition of style, quality, and craftsmanship.
• Richemont is committed to preserving the heritage and identity of each Maison while innovating and designing new products.
• Internal mobility is encouraged for career development within Richemont and its Maisons.
• Employees are encouraged to be curious, drive their own careers, and dream big.