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About the Role

The Service Coordinator plays a critical role in delivering an exceptional hospitality and service experience. This position supports the Service Department, ensuring guests receive a seamless, professional, and welcoming experience from arrival through vehicle delivery. The role supports Service Advisors, manages customer hospitality areas, assists with Customer Satisfaction (CSI) initiatives, administers the Loaner Vehicle Program, and maintains training and compliance standards.

Responsibilities

Maintain all required Land Rover OEM monthly and quarterly training certifications.
Complete all required Swickard Auto Group training assignments through Paylocity within established deadlines.
Successfully complete a minimum of two (2) Mar-Kee Service Advisor e-Learning courses each week.
Stay current on dealership processes, customer service best practices, and hospitality standards.
Greet all guests on the Service Drive and within the Customer Lounge in a warm, professional, and hospitality-focused manner.
Serve as an ambassador of the Swickard hospitality culture.
Assist guests promptly and professionally when Service Advisors are unavailable.
Perform basic repair order (RO) write-ups and vehicle intake procedures as needed.
Support Service Advisors with administrative and customer service tasks.
Provide timely communication and assistance to guests while they wait for service.
Maintain a professional appearance and demeanor consistent with luxury automotive standards.
Serve as a backup cashier when necessary.
Maintain the Customer Lounge to ensure a clean, organized, comfortable, and welcoming environment.
Monitor and replenish hospitality supplies, refreshments, and guest amenities.
Perform routine maintenance and upkeep of beverage dispensers and hospitality equipment.
Ensure lounge cleanliness and presentation meet Swickard and Land Rover brand expectations.
Proactively identify opportunities to enhance the guest experience.
Monitor Customer Satisfaction Index (CSI) feedback and survey results.
Contact guests regarding completed service visits to gather feedback and address concerns.
Assist Service Advisors and Service Management in resolving guest concerns.
Document guest feedback and communicate opportunities for improvement.
Support dealership efforts to achieve and maintain exceptional CSI performance.
Coordinate and complete the loaner vehicle check-in and check-out process.
Verify and maintain all required loaner vehicle documentation.
Ensure all loaner transactions are completed accurately and consistently.
Update and maintain Logitrac records.
Monitor loaner fleet status and communicate availability concerns to management.
Assist with maintaining compliance with Land Rover Loaner Vehicle Program requirements.

Requirements

High School Diploma or equivalent.
Previous customer service, hospitality, administrative, or automotive dealership experience preferred.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office and dealership software systems.
Valid driver's license with an acceptable driving record.
Ability to maintain confidentiality and professionalism at all times.

Skills

Hospitality Mindset
Customer Focus
Professional Communication
Attention to Detail
Teamwork and Collaboration
Accountability
Adaptability
Problem Solving
Time Management
Continuous Learning

Location

San Francisco, CA

Work Type

Full-time

Experience Level

Preferred: Automotive dealership experience
Preferred: Experience with loaner fleet administration
Preferred: Experience in luxury hospitality, retail, or customer-facing environments
Preferred: Familiarity with Land Rover systems and processes

Education Level

High School Diploma or equivalent

About the Company

At Swickard Auto Group, we believe every interaction is an opportunity to create lifelong guests.
Our team members are empowered to deliver hospitality-driven experiences while developing rewarding careers within one of the fastest-growing luxury automotive groups in the country.
We are committed to creating a culture of excellence, accountability, teamwork, and continuous growth.

Equal Opportunity

Swickard Auto Group is an Equal Opportunity Employer.