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About the Role

Ambience Healthcare is seeking a Clinician Support Specialist to act as a frontline advocate for users of their AI-powered clinical documentation platform. This role involves diagnosing and resolving complex technical issues, ensuring clinicians can focus on patient care. The position is a 12-month contract with variable shift hours, including potential evenings, overnights, and weekends.

Responsibilities

• Serve as the primary point of contact for clinicians experiencing issues with Ambience's AI documentation tools, delivering fast and empathetic support via Intercom, email, and other designated channels
• Diagnose and resolve complex technical issues related to Ambience's platform, EHR integrations, and user configurations — and escalate with clear documentation when needed
• Identify and surface recurring issue patterns to Engineering, CSM/CES, and Product teams for continuous improvement
• Build and maintain internal and external support resources including troubleshooting guides, FAQs, and SOPs in Notion and Intercom
• Respond to PagerDuty alerts and on-call escalations per team protocols
• Contribute to weekly and monthly reporting workflows across CSAT, FCR, and handling time metrics
• Participate in team meetings, 1:1s, and cross-functional syncs

Requirements

• 1+ years of experience in customer support, technical support, or a comparable role — ideally within healthcare or SaaS
• Demonstrated ability to troubleshoot complex, multi-factor technical issues and communicate resolutions clearly
• Strong written and verbal communication skills with a clinician-first, empathetic approach
• Experience building knowledge resources, streamlining workflows, and driving continuous improvement
• Comfort working across cross-functional teams and escalating trends effectively
• Candidates will be asked to indicate shift availability during the application process, including potential evening, overnight, and weekend coverage.

Location

• Remote

Work Type

• Contract
• Full-time

Experience Level

• 1+ years

Salary/Compensations

• $50,000–$80,000

Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents
• 401(k) with a company match of up to 3% of base salary
• Parental leave to support your family needs
• Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered
• Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24–January 1

About the Company

• Ambience is building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country.
• Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work.
• Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America.
• Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners.
• We value candor, positivity and deep thought — and we expect a lot from each other because we know the problems we’re solving truly matter.
• Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025.
• We’re backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and we’re just getting started.

Equal Opportunity

• Ambience Healthcare is an equal opportunity employer and is committed to building a diverse and inclusive workplace.
• We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other legally protected status.
• We encourage applicants from all backgrounds to apply.
• Ambience is committed to supporting every candidate’s ability to fully participate in our hiring process. If you need any accommodations during your application or interviews, please reach out to our Recruiting team at accommodations@ambiencehealthcare.com. We’ll handle your request confidentially and work with you to ensure an accessible and equitable experience for all candidates.