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About the Role
Four Seasons is seeking a Front Desk Agent for its second hotel in San Francisco, located at 345 California Center. This role offers the opportunity to provide exceptional guest experiences in a luxury urban retreat with panoramic bay views.
Responsibilities
- Check in guests efficiently and in a friendly manner, using their name whenever possible.
- Ensure guests are assigned their requested room type and charged the correct rate.
- Arrange for luggage to be delivered to guest rooms.
- Issue correct keys to guests.
- Maximize revenue by upselling guest rooms based on availability.
- Check out guests at the end of their stay.
- Ascertain guest satisfaction, collect keys, post late charges, and present bills.
- Settle bills accurately through credit card or cash transactions.
- Maintain a balanced bank assigned by the hotel.
- Make change, cash checks, and exchange foreign currency.
- Reconcile all transactions at the close of each shift.
- Handle all guest interactions with the highest level of hospitality and professionalism.
- Accommodate special requests whenever possible.
- Resolve customer complaints.
- Assist customers with inquiries regarding hotel services, hours of operation, key personnel, in-house events, and directions.
- Respond to all guest requests accurately and in a timely manner.
- Interact with guests in person and by phone.
Requirements
- Previous luxury hotel front desk experience preferred.
- Must have excellent customer service and guest contact skills.
- Ideal candidates will be outgoing and enjoy helping others.
- Candidates with a degree in hospitality, or similar, are preferred.
- Ability to quickly and positively establish rapport is required.
- Above average communication skills - both written and oral - are required.
- Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.
- Must possess the ability to work in a high volume operation.
- Must be able to multi-task and complete tasks by established deadlines.
- Must be able to work a flexible schedule (holidays, and/or weekends).
Skills
- Customer service
- Guest contact
- Communication (written and oral)
- Upselling
- Cash handling
- Foreign currency exchange
- Multi-tasking
Location
- San Francisco
Work Type
- Full-time
Experience Level
- Previous luxury hotel front desk experience preferred
Education Level
- Degree in hospitality or similar preferred
Salary/Compensations
- Hourly Wage: $36.66
Benefits
- Competitive Salary
- Comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
About the Company
- Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect.
- The company is dedicated to perfecting the travel experience through innovation and high standards of hospitality.
- Four Seasons offers opportunities for career growth with global potential and a sense of pride in work.
- The San Francisco hotel is a sky-high urban retreat reimagined with panoramic bay views, located on the top 11 floors of the 48-storey landmark at 345 California Center.
Equal Opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.