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About the Role

The Door Attendant creates a strong sense of arrival for hotel, restaurant, resident, and banquet guests by arranging car parking and transportation, ensuring swift and complete arrivals and departures.

Responsibilities

• Greets guests arriving by private car, taxi, or limo by opening their car door and welcoming them to the hotel.
• Assists guests descending from cars.
• Issues appropriate valet parking ticket to guests who want their car parked.
• Gives verbal greeting to guests arriving on foot.
• Opens hotel doors for all guests.
• Unloads guest luggage from car, tags it, and issues claim tickets to the guest.
• Directs hotel guests to the Front Desk for check-in.
• Transfers luggage to the Bell Staff.
• Assures the smooth flow of traffic on the drive by directing guest cars and taxis to appropriate positions and directing valet parkers to park cars.
• Provides guests with directions, recommendations, and information about the city and its attractions.
• Hails taxis as needed.
• Loads luggage in car for departing guests.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Resolves customer complaints.
• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, and in-house events.
• Greets all guests passing through the Front Door and offers them assistance.
• Works harmoniously and professionally with co-workers and supervisors.

Requirements

• Prior Guest Services or luxury Hotel experience is preferred.
• Reading, writing, and oral proficiency in the English language is required.
• Above average written and verbal communication skills are required.
• Must be able to multi-task and have the ability to manage priorities with a high attention to detail.
• Must be able to work a flexible schedule (mornings/nights/weekends/holidays).
• Requires standing for 8 hours per shift.
• Requires candidates to have the ability to lift and push 50 – 100 lbs, respectively.
• High school education or equivalent experience is required.

Skills

• Excellent customer service and guest contact skills

Location

• San Francisco

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High school education or equivalent experience

Salary/Compensations

• $29.49 per hour

Benefits

• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• 8 weeks of New Parental Leave Pay
• Fur Baby/Pet Insurance
• Inclusive and diverse employee engagement & recognition events all year-round.
• Complimentary Employee Meals
• Paid holidays, vacation & sick days
• Laundered Employee Uniform

About the Company

• Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
• Team members create amazing experiences for guests through a commitment to luxury with genuine heart.
• The company believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
• Four Seasons' purpose is to create lasting impressions by fostering genuine connections.
• The Four Seasons Hotel San Francisco is a modern oasis in an exciting city location, serving as an iconic hotel where business, connections, and celebrations happen.
• The hotel overlooks Yerba Buena Gardens and is steps away from the Financial District, Union Square, Moscone Convention Center, SFMOMA, and the Contemporary Jewish Museum.
• The hotel prides itself on service delivered by dedicated employees who embrace the Golden Rule.
• Guests receive a customized approach ensuring unique and unforgettable experiences.
• The goal is to attract positive and passionate talent capable of providing intuitive service with a warm smile.
• The company encourages team members to strive for personal and professional greatness and empowers them to do what is right.
• Four Seasons is dedicated to perfecting the travel experience through innovation and high standards of hospitality, offering opportunities for career growth and pride in work.

Equal Opportunity

• Four Seasons is an Equal Opportunity, Affirmative Action employer.
• Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
• Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.