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About the Role

AbbVie's Teleservices team in Austin supports outbound operational, customer education, and marketing initiatives. The role involves cultivating relationships with healthcare practices nationwide using phones and other channels to achieve brand objectives.

Responsibilities

• Use techniques to ensure positive results for a targeted list of healthcare professionals, offering product information, education, and resources.
• Establish a commanding and engaging phone presence to build rapport and productive business relationships.
• Engage targeted healthcare professionals in promotional communications per policies.
• Verify and complete required data entry, including target responses, notes, and follow-through actions.
• Manage daily call activity to optimize time and achieve call out objectives.
• Listen and respond appropriately to customer needs and questions to achieve call plan objectives.
• Maintain required product expertise, including competitive product knowledge.
• Successfully complete product training and meet expectations.
• Demonstrate effectiveness working independently and in a team environment.
• Meet and exceed established daily and monthly call volume metrics.
• Process customer requests for product orders accurately and professionally.
• Project a professional company image and establish ongoing relationships through prompt and accurate service.
• Display a positive attitude and customer focus, providing timely resolution for customer issues.
• Communicate effectively and timely with the Manager.
• Safeguard privacy and confidentiality by following HIPAA guidelines.

Requirements

• Associate degree OR High School Diploma with equivalent relevant experience.
• Background in customer service/contact center.
• Ability to work independently.
• Highly organized.
• Superior communication skills.
• Experience in the healthcare/aesthetics industry involving interaction with physicians, patients, etc preferred.
• Knowledge of aesthetics, medical device, pharmaceutical, or related field.
• Outbound calling experience.
• Skills demonstrating professional phone etiquette.
• Ability to use Microsoft Office, Outlook, MS Word, Excel, PowerPoint.
• Knowledge of Salesforce preferred.
• Ability to learn and assimilate information to follow established best practices.
• Ability to meet daily activity, goals, and metrics.
• Expedient usage of database and other core tools.
• Ability to maintain strict quality control standards and performance monitoring.

Skills

• Verbal communication skills
• Organization
• Flexibility
• Self-starter
• Articulate value
• Customer interaction
• Relationship building
• Phone etiquette
• Microsoft Office
• Outlook
• MS Word
• Excel
• PowerPoint
• Salesforce

Location

• Austin

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Associate degree
• High School Diploma

Salary/Compensations

• USD 18.6 - USD 33.2 - hourly

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)
• Short-term incentive programs

About the Company

• At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
• Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
• Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.
• AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.

Equal Opportunity

• Equal Opportunity Employer/Veterans/Disabled.