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About the Role

The Patient Coordinator Lead performs audits, patient retention, staff scheduling, policy enforcement, back office maintenance, and administrative duties. CHOICE Healthcare Services aims to provide accessible healthcare, being the largest provider of pediatric dental care in the Southwest United States.

Responsibilities

• Reviews charts daily in dental software.
• Processes new patient paperwork and ensures it is scanned in & uploaded to the patient chart.
• Checks for spelling accuracies and audits charts for accuracy.
• Ensures every patient has a referral source entered.
• Resolves daily audits by facilitating team members to correct them or identifying responsible individuals.
• Tracks back & front office work schedules, ensuring appropriate staffing.
• Coordinates days off and communicates/approves requested time off.
• Monitors assistant approved OT hours and tracks hours worked according to schedule.
• Manages the Unscheduled, Planner Tracker, and Recare Lists.
• Responsible for the Patient Retention program.
• Reviews the CHOICE Healthcare Services Manual & Policy Notice.
• Enforces, reviews, and applies CHOICE Employee Manual & Policy Notice criteria.
• Maintains office flow, aiming for a maximum patient wait time of 15 minutes in the waiting room and no more than 1 hour total chair time.
• Utilizes downtime to recover ops, open bay, and sterilization.
• Answers phones, greets patients, confirms appointments, processes treatment planning, and collects co-payments.
• Communicates effectively and professionally with patients, visitors, physicians, and coworkers.
• Schedules & confirms appointments with patients.
• Interacts with others in a positive, respectful, and considerate manner.
• Uses facility resources appropriately and avoids wasteful practices.
• Analyzes work areas and makes recommendations for potential cost-effective improvements.
• Reports observed or suspected medical emergencies and responds appropriately.
• Identifies facility emergency situations and notifies appropriate personnel and external agencies.
• Serves as telephone operator for the facility, routing calls and taking messages.
• Receives and distributes all mail and special deliveries.
• Greets & checks in patients and provides necessary paperwork for completion.
• Prints labels, forms, etc., for patient charts and assembles charts before appointments.
• Manages Customer Service Program.
• Assists dentist with special projects and other miscellaneous office/clerical duties.
• Checks emails and voicemails and returns accordingly.
• Maintains regular, predictable attendance.
• Works effectively with others.
• Submits Daily Report Sheets.
• Submits Inventory Invoices and Sheets.

Requirements

• High school diploma or equivalent.
• 1+ years of healthcare or dental front office receptionist experience.
• 6+ months of leading front office operations.

Skills

• Dental software proficiency.
• Bilingual in Spanish (preferred).

Location

• Southwest United States

Work Type

• Full-time

Experience Level

• Lead
• 1+ years
• 6+ months

Education Level

• High school diploma or equivalent

Salary/Compensations

• $25.00-$33.00 hr

Benefits

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

About the Company

• CHOICE is the largest provider of pediatric dental care in the Southwest United States.
• Our mission is to provide everyone access to the healthcare they need.
• We pride ourselves on delivering high quality care to children in our communities.