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About the Role

Enterprise Mobility is seeking a Customer Assistance Representative Sr (CAR Sr) to provide high-level customer service, administrative support, and rental assistance in a branch or airport location. This role offers hands-on experience and local training to support customers and their rental needs.

Responsibilities

• Handle incoming calls for reservations, rate quotes, and general inquiries.
• Provide information and resolutions to customers, other branches, insurance companies, dealerships, repair shops, and vendors.
• Manage outgoing calls for callback management, accounts receivable, and miscellaneous calls.
• Deliver excellent customer service by assisting customers and assessing their rental needs in person and over the phone.
• Greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company effectively while safely and courteously picking up and dropping off customers.
• Communicate rental terms and conditions, vehicle features, and other services.
• Sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of any vehicle problems or required maintenance.
• Clean vehicle interiors and exteriors.
• Perform administrative and basic accounting functions, including research, billing support, accounts receivable, transfer and key logs, report generation, supply maintenance, and customer billing.
• Perform miscellaneous job-related duties as assigned.

Requirements

• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• Must be authorized to work in the United States and not require work authorization sponsorship.
• Must be able to work the posted schedule, apart from religious observation.
• Consideration will be given to qualified applicants with criminal histories as required by and consistent with applicable law.

Skills

• Customer service
• Administrative support
• Basic accounting functions

Location

• San Francisco, CA

Work Type

• Seasonal
• Full-time

Experience Level

• 6 months prior customer service retail or administrative support experience

Education Level

• High school diploma or GED equivalent
• Some college preferred

Salary/Compensations

• $23.50 / hour

About the Company

• Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands.
• Frequently named one of the top places to work.
• Largest and fastest growing privately owned automotive rental and leasing company in North America.
• Working towards the shared vision to be the world's best and most trusted mobility company.
• A leading provider of mobility solutions through an integrated global network of independent regional subsidiaries.
• Offers car rental, carsharing, truck rental, fleet management, retail car sales, travel management, and other transportation services.
• Privately held by the Taylor family of St. Louis.
• Manages a diverse fleet of 2.4 million vehicles.
• Accounted for nearly $39 billion in revenue.
• Operates through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Equal Opportunity

• Equal Opportunity Employer/Disability/Veterans