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About the Role

Drives the renewal of maintenance, subscription, and SaaS contracts across the designated region, with influence on global retention outcomes. Works with teams to develop and implement renewal policies, procedures, and customer-facing activities. Partners with Maintenance Directors and Managers to ensure professional and courteous maintenance delivery. Works with executive-level management to develop renewal plans, targets, and quotas, and influences resource prioritization to maximize retention outcomes.

Responsibilities

Lead renewal efforts across the designated region, with impact on global retention outcomes.
Own strategic maintenance, SaaS, and subscription renewal bookings and revenue while increasing Gross Rate of Retention (GRR).
Coordinate proactive system health checks, configuration tune-ups, and process optimization for accounts with upcoming renewals.
Pair internal senior leaders with executive counterparts at strategic accounts to elevate relationships, unblock escalations, and align long-term business goals.
Measure client performance against original business success criteria during Quarterly Business Reviews.
Monitor real-time user behavior, system performance, and support ticket trends to intervene proactively before customers consider leaving.
Mitigate the impact of client staff turnover by ensuring the delivery of on-demand certifications, updated documentation, and "train-the-trainer" sessions.
Be a strategic and operational leader.
Develop and champion key processes for renewals teams, monthly reporting, and annual planning.
Drive renewals process to increase on-time and overall renewal rates across all Tungsten Automation Corporation lines of business.
Coordinate with other departments and serve as a liaison with sales, finance, order administration and order fulfillment.
Participate in various operational and leadership meetings representing Global Renewals.
Schedule and conduct conference calls with customers as needed.
Execute strategic and tactical business plans.
Ensure renewal efforts align with company strategic goals.
Provide leadership on key internal projects and initiatives to support a continually improving, changing and rapidly growing business.
Utilize AI-enabled tools to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards.

Requirements

The job requirements are subject to change based upon any changing needs and requirements of the business.

About the Company

Tungsten Automation Corporation software enables organizations to Work Like Tomorrow™—today.