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About the Role

As a Sr. Professional Services Engineer Consultant, you will own the design and delivery of complex technical engagements. You will work at the intersection of product, data, and engineering, extending Pendo’s capabilities through custom integrations, data pipelines, APIs, and technical solutions that connect Pendo to customers’ broader ecosystems. You will partner with consultants and Customer Engineers to deliver outcome-driven engagements that accelerate time to value and enable long-term customer success.

Responsibilities

Partner with Account Directors and Customer Engineers to qualify Professional Services opportunities and distinguish transformation gaps from tooling gaps.
Lead scoping conversations with customer stakeholders, define the problem, validate appetite, design engagement structures, and author Statements of Work that are commercially sound and delivery-ready.
Design and build technical solutions that extend Pendo’s capabilities and integrate with customer systems.
Write production-quality code, build APIs, design data pipelines, and implement ETL processes across data warehouses, analytics platforms, BI tools, and emerging AI/ML systems.
Own multiple complex technical projects end-to-end, including data engineering and system integration work.
Lead execution, troubleshoot issues, provide technical leadership on escalated engagements, and ensure delivery aligns to customer outcomes, scope, and timeline.
Advise customers on data architecture, integration patterns, and long-term technical strategy.
Support instrumentation design for advanced analytics and AI/ML use cases, and guide customers through technical transformations involving data infrastructure and system design.
Build reusable code libraries, frameworks, and integration patterns that scale across the Professional Services team.
Mentor consultants on data flows, API usage, debugging approaches, and technical problem-solving to raise the overall capability of the organization.
Identify patterns across engagements and turn them into reusable playbooks, documentation, and delivery approaches.
Share field intelligence with Product and cross-functional teams so customer transformation challenges inform how Pendo supports adoption and long-term value.

Requirements

7+ years of experience in a customer-facing technical role within B2B SaaS, with hands-on experience writing custom code and building integrations.
Demonstrated ability to translate complex data concepts into business value for both technical and business stakeholders.
Experience leading technical transformation initiatives and data infrastructure projects.

Skills

JavaScript
Python
Node.js
APIs
data pipelines
integration patterns
ETL processes
data modeling
SQL
REST APIs
webhooks
event-driven architectures
modern data stack
AI/ML integration
feature engineering
MCP implementations
data engineering
integration consulting
technical services focused on custom development

Location

Raleigh
San Francisco
remote

Work Type

remote

Experience Level

7+ years

Education Level

Bachelor's degree in Computer Science, Engineering, Data Science, or a related field.

Salary/Compensations

San Francisco $145,400 - $175,000
Raleigh or Remote: $132,200 - $159,000

Benefits

Highly competitive, employer-heavy coverage including $0 premium options
strong 401(k) match
equity
flexible time off

About the Company

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success.
Our mission is to improve society's experience with software.
Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Equal Opportunity

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.