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About the Role

At Lakeshore Management, we are committed to creating communities that people are proud to call home. We are seeking a motivated and results-oriented Assistant Community Manager to lead community operations with a strong focus on sales performance, revenue growth, and overall community success. This role is ideal for someone who enjoys balancing sales, operations, safety, and customer service in a fast-paced environment. The Assistant Community Manager plays a key role in supporting occupancy growth, operational compliance, safety initiatives, and delivering a high-quality experience for residents. Under the direction of the Community Manager and/or Regional Manager, the Assistant Community Manager provides administrative and operational support for the daily operations of the community, including resident relations, rent collection, compliance, safety, and sales and marketing activities. In the absence of the Community Manager, the Assistant Community Manager may assist with day-to-day operational functions as directed. This position has no supervisory responsibilities.

Responsibilities

Support the daily oversight of operations, including budgeting, rent collection, expense control, and vendor management.
Monitor key performance indicators: occupancy, revenue, delinquency, and expense performance.
Ensure strong curb appeal, property standards, and operational efficiency.
Support in preparing and submitting required financial and operational reports.
All duties and responsibilities must be performed in accordance with company policies, procedures, and all applicable local, state, and federal laws.
Support in driving occupancy through marketing, leasing, and home sales activities.
Support in managing the full prospect lifecycle: lead follow-up, appointment setting, tours, and closing.
Execute outreach strategies to generate traffic and improve conversion.
Oversee lease renewals and resident retention efforts.
Track pipeline activity and adjust strategies to meet goals.
Serve as a point of contact for residents.
Address concerns and resolve issues in a timely, professional manner.
Promote a positive and welcoming community environment.
Supporting the hiring, training, and development of team members.
Set expectations and support in holding the team accountable for performance.
Foster a collaborative, respectful, and results-oriented culture.
Ensure property is well-maintained, safe, and compliant with policies, procedures & regulations.
Coordinate with maintenance staff and vendors.
Enforce community rules and company policies.
Support in overseeing home inventory, installations, and capital projects.
Support in ensuring projects are completed on time and within budget.
Support continuous improvement of community assets.

Requirements

3-5+ years of experience in property management, sales, or operations.
Prior leadership or supervisory experience preferred.
Strong communication, organization, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience working with performance metrics and goals.
Must be flexible, willing to work Saturdays, and available for on-call/after business hour emergencies.
Must be flexible and available for travel for company training and events requiring attendance once per quarter, including occasional overnight travel as needed.
Bilingual in English/Spanish, preferred
Fair Housing knowledge preferred.

Skills

Sales
Operations
Safety
Customer Service
Administrative Support
Resident Relations
Rent Collection
Compliance
Marketing
Leasing
Sales Performance
Revenue Growth
Budgeting
Expense Control
Vendor Management
Property Standards
Financial Reporting
Operational Reporting
Lead Follow-up
Appointment Setting
Tours
Closing
Outreach Strategies
Lease Renewals
Resident Retention
Pipeline Activity
Problem-Solving
Communication
Organization
Performance Metrics
Team Management
Maintenance Coordination
Asset Management
Relationship Building
Detail-Oriented
Execution
Accountability
Resilience
Integrity
Transparency
Collaboration
Teamwork
Continuous Improvement
Innovation
Leadership
Training
Performance Management
Feedback
Delegation
Conflict Management

Location

Brook Gardens 026bg - Hamburg, NY 14075

Work Type

Full Time

Experience Level

Experienced

Education Level

High School Diploma or equivalent required
Bachelor’s degree preferred
Property management or real estate certifications a plus

Salary/Compensations

$20.00 - $23.00 Hourly
plus sales commission

Benefits

Competitive compensation with performance-based incentives

About the Company

At Lakeshore Management, we are committed to creating communities that people are proud to call home.
At Lakeshore, our core values guide everything we do—we build community, show kindness and compassion, communicate clearly and intentionally, hold ourselves accountable, do the right thing, and remain resilient in a fast-moving environment.
Be part of a company focused on creating welcoming, well-maintained communities
Opportunity to grow your career within a supportive and performance-driven organization
Work in an environment that values people, accountability, and doing the right thing
Lakeshore Management is an equal opportunity employer.
Lakeshore is a smoke-free and drug-free workplace, for the purpose of workplace safety for all.

Equal Opportunity

Qualified applicants will receive consideration without regard to age, race, color, religion, sex, gender identity, sexual orientation, disability, national origin, or protected veteran status.
Applicants are encouraged to confidentially self-identify when up applying.