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About the Role

The Market Manager is responsible for the operation and results of multiple locations within a designated area, including operations, development, business relationships, customer satisfaction, and profitability. This role provides leadership and mentoring to direct reports, ensuring efficient and effective team management.

Responsibilities

• Ensure consistent execution of the WOW (Wow Operating Way) plan for all locations.
• Manage the activities of all locations within the designated market through active coordination with General Managers.
• Monitor capture rates to ensure stores are taking full advantage of opportunities.
• Manage and hold all staff accountable for shop performance by ensuring employees understand the company mission, follow standard operating procedures (SOP), and recognizing/documenting performance.
• Act as the conduit for load leveling for the market by holding daily calls.
• Recruit, interview, and train new hires.
• Ensure customer satisfaction by coaching staff and resolving customer concerns.
• Seek out opportunities for continuous education and development for all employees.
• Participate in external marketing and team-building activities.
• Promote safe, clean working conditions; review audits and safety records.
• Ensure proper use of personal protective equipment and document managers who do not enforce safety policies.
• Work with corporate staff to achieve external growth of the assigned market and meet business plan objectives.
• Review location performance against goals with location managers and provide coaching.
• Contact all claims managers and dealer accounts on a monthly basis.
• Conduct operations reviews and audits with location managers in-person on a monthly basis.
• Promote, develop, and act as a liaison with area insurance contacts and other referral points.
• Ensure stores are responsive to clients in a timely manner.

Requirements

• Minimum of five years in the collision repair industry.
• Minimum of three years of management experience.
• ICAR Platinum certification preferred.
• Estimating license if applicable in the state.
• Ability to read and understand financial statements.
• Extensive estimating experience.

Work Type

• Full-time

Experience Level

• Minimum of five years collision repair industry
• Minimum of three years of management

Salary/Compensations

• $100,000 - $150,000 / Year

Benefits

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About the Company

• Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years.
• At The Boyd Group, we put our team members first.
• You’ll receive a great salary and benefits, and experience the support and opportunity you deserve.
• You’re empowered to make decisions.
• You control your future.

Equal Opportunity

• The Boyd Group welcomes unique talents from all backgrounds and characteristics.
• We act with integrity and appreciate the diverse perspectives that make our 'Greater Team' exceptional.
• Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
• At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment.
• All hiring decisions are made by real people who review each application individually.